Senior Technical Account Manager

What's the role all about?:

• As a Senior TAM at NiCE, you will serve as a trusted advisor for complex CXone customers, owning the relationship from pre-go-live through adoption and optimization.
• You'll combine strategic account management with advanced technical problem-solving, working with customers to resolve challenges and prevent escalations.

How will you make an impact?:

• Build strong customer relationships, drive satisfaction and retention, and lead customers through go-live preparation.
• Take ownership of complex technical issues, coordinate cross-functional teams, and deliver customized presentations and training.
• Mentor other TAMs, share best practices, and partner with Product and Engineering to improve processes and customer experience.

Have you got what it takes?:

• Bachelor's degree and 10+ years of experience in technical services, software, telecommunications, or contact center technology.
• Strong technical troubleshooting, analytical, and communication skills with experience managing complex customer relationships.
• Proficiency in CRM systems and Microsoft Office, with working knowledge of contact center software and operations.