Onboarding Specialist

Responsibilities:

• Guide restaurant partners through the comprehensive onboarding process, tailoring system configuration to meet specific operational needs.
• Deliver engaging training to key restaurant staff via remote tools, focusing on optimizing daily operations.
• Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment.

Minimum Qualifications:

• 1+ years of professional experience in customer support, implementation, or hospitality.
• Fluency in Italian both written and verbal.
• Proven experience training non-technical customers on software solutions.

Preferred Qualifications:

• Direct hands-on professional experience within a restaurant environment.
• Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams.
• Experience refining or scaling onboarding programs and operational processes.

Benefits:

• Paid annual leave: Minimum 4 weeks per applicable collective agreement.
• Paid sick leave covered per Italian law.
• Maternity leave: 5 months paid leave (statutory entitlement) and enhanced parental leave of 16 weeks for birthing parents and 10 weeks for non-birthing parents at 100% pay.
• Wellbeing programs including Spring Health and Headspace, and learning opportunities via LinkedIn Learning.