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What you'll do:
- Investigate technical issues by analyzing customer reports to identify root causes and resolve them.
- Automate repetitive processes using AI and Claude Code daily.
- Collaborate between Customer Success and Engineering teams.
What we're looking for:
- At least 2-3 years of technical support experience.
- Strong SQL knowledge and understanding of web communications (HTTP, REST, OAuth).
- Native Italian speaker, tech-savvy, and positive collaborator.
What we offer:
- Salary of €35–40K RAL, plus meal vouchers (€8/day) and welfare budget (€400).
- Full remote work with first week onboarding in Milan.
- Autonomy, visibility, and rapid personal growth in a high-impact role.
Company culture:
- Smart, motivated, and collaborative team.
- Real impact with fast-paced decision-making.
- Generally happy and engaged people.
Sibill
Sibill is redesigning the financial operating system for Italian SMEs and accountants, unifying invoicing, payments, treasury, and accounting. They are a fast-growing startup backed by top international investors, with a collaborative and autonomous culture.