Act as first-line technical support for Oscilar's customers, analyzing and resolving issues via the support system.
Collaborate with Support Engineering, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
Write SQL queries and Python scripts to troubleshoot, replicate, and debug customer problems and API integrations.
Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.
Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.
Investigate and troubleshoot advanced API and platform integration issues.
Provide clear technical guidance to customers and partners for successful resolutions.
Collaborate with engineering and product teams to drive timely issue resolution.
A fast-growing technology company providing innovative payment and financial solutions to businesses worldwide. They foster a collaborative, high-impact environment with a focus on customer success and continuous improvement.
Develop new business within the Italian Microsoft partner ecosystem and build long-term relationships.
Support partners with the Companial portfolio and Sure Step program, including licensing, technical services, and AI solutions.
Lead presentations, workshops, and commercial discussions around Microsoft solutions.
Companial supports Microsoft partners in accelerating their cloud journey through programs like Sure Step, helping them unlock new business opportunities and AI capabilities. They have an international, remote-first team and a global partner network.
Triage and resolve customer and partner issues end-to-end, from first contact to resolution, using SQL queries and debugging skills.
Serve as the primary technical point of contact for customer support and success, communicating clearly and managing expectations.
Identify recurring issues, surface patterns to product and engineering, and contribute to system monitoring and runbooks.
Kota is reimagining insurance and retirement benefits for the modern workforce through its integrated benefits platform and embedded insurance solution. Founded in 2022, the company has raised more than €20M from top investors and serves tens of thousands of employees at leading European companies.
Partner directly with customers to identify data challenges and design technical solutions, connecting data sources and automating workflows.
Deploy and optimize AI-powered tools and workflows for customers, educating them on prompt engineering and LLM best practices.
Build and extend internal tooling (importers, parsers, and reporting pipelines) to reduce manual burden and improve platform reliability.
Standard Metrics is an AI-driven financial data platform that helps investors and portfolio companies make informed decisions with automated reporting and benchmarking tools. We are a team of optimistic product builders backed by 8VC and Spark Capital, trusted by top VC/PE firms.
Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.
Design, develop, and maintain low-code applications and internal tools to enhance partner onboarding and operational efficiency.
Build and optimize automation workflows using platforms like n8n and Make, and integrate systems via REST APIs and webhooks.
Collaborate with cross-functional teams to translate business processes into scalable technical solutions supporting revenue growth.
The company is a technology firm that helps optimize partner operations through low-code applications and automation. It fosters a collaborative, trust-based culture focused on autonomy and continuous improvement.
Own support tickets from first response through confirmed resolution, debugging independently across system state and API logs.
Surface recurring failure patterns and drive permanent fixes, partnering with Engineering and Product.
Contribute to the knowledge base and use AI-assisted workflows to resolve issues efficiently.
Lithic is a modern card issuing and processing platform that powers 100+ fintech firms by providing developer-friendly APIs and direct network connections. With a team of 170+ employees across 26 states and 7 countries, headquartered in NYC, we foster a culture of innovation and ownership, backed by top investors like Bessemer and Index Ventures.
Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.
Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.
Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Serve as the escalation point for complex issues, owning them from investigation through resolution.
Write and run SQL queries to investigate transaction discrepancies and data problems.
Use AI tools like Claude to accelerate root-cause analysis and document solutions.
Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.
Own customer support cases from investigation through resolution, ensuring timely communication and thorough documentation.
Diagnose and resolve issues related to blockchain nodes, RPC endpoints, WebSocket connections, and network performance.
Collaborate with engineering, DevOps, product, and customer success teams to improve service quality and operational processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates with a flat organizational structure and a collaborative international team, offering flexible remote work and growth opportunities in a rapidly expanding global industry.
Collect, evaluate, and annotate diverse data to improve AI-generated content in Italian.
Perform pairwise comparisons, counting tasks, and object tagging across audio, video, images, and text.
Work remotely on a flexible, part-time schedule with a long-term contract.
RWS provides technology-enabled language, content management, and intellectual property services. It is a large global company that values diversity and equal opportunity, offering flexible remote work.
Lead customer implementation projects by configuring the platform to meet technical and business requirements.
Design and maintain data pipelines, API integrations, and automated workflows for reliable data exchange.
Analyze complex datasets and develop dashboards, reports, and visualizations that provide actionable business insights.
Watershed is a globally recognized learning analytics platform that helps organizations improve learning and workforce performance through data-driven insights. The company fosters a collaborative, international team environment with opportunities for professional growth and a commitment to diversity and inclusion.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Develop and maintain API integrations between voize and senior care or hospital software platforms.
Build scalable, future-proof solutions with end-to-end ownership from idea to deployment.
Design sustainable data models and architecture for complex systems in the healthcare sector.
Voize builds voice-powered documentation tools for frontline healthcare workers, saving time for patient care. It is a growing tech company with a mission-driven, inclusive culture focused on improving care workflows.
Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.