Enterprise Customer Experience Specialist
Benefits
Unlimited PTO
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Responsibilities:
- Take ownership of cases and act as the voice of the customer within R365.
- Escalate cases as needed and help Support teams understand client sensitivities.
- Meet monthly with customers to review open support cases and priorities.
Qualifications:
- One year of standout performance as R365 Support agent preferred.
- Three years of restaurant operations and customer support experience preferred.
- Extreme flexibility with daily priorities and willingness to be available 24/7.
Benefits:
- Comprehensive medical benefits, 100% paid for employee.
- 401k with matching, equity option grant, and unlimited PTO.
- Wellness initiatives and company holidays.
Restaurant365
Restaurant365 is a SaaS company that provides a cloud-based platform for accounting and back-office operations in the restaurant industry. The company focuses on empowering team members and fostering a culture of excellence and continuous improvement.