Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Manage and motivate a team of Technical Support Specialists handling inbound calls and emails on a 24/7 schedule.
Develop strategies to promote adherence to performance goals, create policies and SOPs, and assist in resolving complex customer issues.
Coordinate training sessions and ongoing development programs to enhance team skills and improve operational efficiency.
HungerRush is a leading provider of integrated restaurant solutions, offering its flagship HungerRush 360 cloud POS system to help operators manage their businesses. The company's size and culture are not detailed in this posting, but the role emphasizes continuous improvement and team development.
Professionally respond to inquiries via phone, email, and chat to maximize brand reputation.
Own complex inquiries and account-level issues requiring judgment and cross-functional coordination.
Serve as a go-to resource for procedural questions, mentor new hires, and contribute to process improvements.
Integrated Specialty Coverages is a technology and data-driven commercial MGA and insurance wholesaler. Backed by private equity firm Onex Partners, the company is a growth-stage Insurtech with a digitally focused team.
Own the full customer lifecycle for enterprise restaurant groups, from onboarding to long-term expansion.
Serve as a business consultant by analyzing performance data, shaping marketing strategy, and leading executive business reviews.
Drive retention and growth by proactively managing account health, identifying expansion opportunities, and leading upsell negotiations.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The company has a team in the low hundreds with top talent from companies like Shopify and DoorDash, and is a remote-first, global organization.
Lead and scale the L1 support team, ensuring fast, empathetic, and high-quality customer experiences.
Drive operational excellence by owning support metrics, SLA adherence, and transforming support into a strategic function.
Partner with product and engineering teams to eliminate recurring issues and turn support into a growth driver.
Pencil is driving innovation in advertising technology with a SaaS product that harnesses Generative AI to redefine content creation. The company is mission-driven, aiming to make AI the default in advertising while helping small businesses and creative individuals, and fosters a customer-first culture.
Manage and mentor the product support team through hiring, onboarding, and performance management.
Oversee daily operations including scheduling and capacity management to maintain SLAs.
Define and track KPIs to analyze support trends and drive operational improvements.
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure access to effective care. Founded in 2019, Equip is a fully virtual company with a diverse, passionate team, recognized by Time as one of the most influential companies of 2023.
Own and continuously improve the customer experience quality framework across support interactions.
Analyze customer feedback and operational data to identify root causes and improvement opportunities.
Collaborate cross-functionally with Product, Operations, and Training teams to translate insights into improvements.
It is a fast-scaling digital marketplace serving millions of users worldwide. The work environment is highly collaborative, international, and performance-driven with a focus on continuous improvement.
Support daily catering sales efforts by identifying leads and following up on opportunities.
Respond to inbound inquiries and guide customers from initial interest to confirmed orders.
Coordinate with restaurant teams to ensure accurate order fulfillment and smooth execution.
The company is a dynamic catering business focused on delivering exceptional guest experiences through efficient coordination and sales support. The team size is not specified, but the culture values collaboration, organization, and outstanding service.
Provide high-level customer service by responding to telephone or email inquiries and resolving problems including fraud support and internet operations.
Act as a liaison between customers and various departments to resolve complex issues while navigating multiple computer systems.
Obtain thorough knowledge of products, services, rates, terms, fees, and applicable regulations.
U.S. Bank helps customers and businesses make better financial decisions and enables communities to grow. It is a large financial institution offering a wide range of career opportunities and a collaborative culture.
Handle inbound client contacts via portal, email, and phone with prompt response times.
Perform immediate triage and ticket creation in Zendesk, resolving routine issues per documented playbooks.
Escalate technical issues to engineering support and communicate timely status updates to clients.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, they combine technology with human expertise, serving more than 75,000 customers worldwide, including 40% of the Fortune 500.
Build the shift schedule and on-call rotation to ensure 24/7 coverage.
Own weekly quality audits and coach the team to maintain high standards.
Act as the escalation point for reps and protect trust between support tiers.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They are a corporate team focused on customer support, with a culture of hands-on leadership and accountability.
Providing friendly, professional support to customers via phone, email, and live chat.
Resolving issues efficiently while taking full ownership of each case from start to finish.
Proactively identifying ways to improve customer experience and suggesting process improvements.
Capital on Tap is a financial platform providing a business credit card, spend management tools, and savings products for small businesses. With over 1,000 employees, £20bn in annual card spend, and 200,000+ customers, the company is profitable and growing.
Establish and document scalable support processes, workflows, and SLAs.
Define, track, and report on key support metrics like first response time, resolution time, and CSAT.
Lead and develop a team of Customer Support Technicians while handling complex escalations.
Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care. We are a small, growing company automating workflows for vendor-supported surgical procedures.
Own critical early customer moments to build trust and drive retention.
Proactively anticipate and resolve friction with high judgment and autonomy.
Define Concierge standards and playbooks as a founding team member.
Quince is a direct-to-consumer brand offering high-quality essentials at low prices through sustainable, just-in-time manufacturing. The company is a rapidly scaling tech disruptor with a mission to democratize luxury and a culture focused on innovation and excellence.
Orchestrate incident flow by directing support requests to appropriate engineers and ensuring high-priority issues are addressed immediately.
Manage lifecycle communications by providing proactive status updates on open tickets and setting clear resolution timelines.
Monitor service health and perform statistical analysis to identify recurring support trends and improve platform stability.
Everpure is reshaping the data storage industry with innovative technology. The company has been recognized as a Great Place to Work and values growth, teamwork, and inclusion.
Own end-to-end operational coordination for a portfolio of low-complexity school districts, managing referrals from intake through service initiation.
Serve as the primary operational contact, coordinating provider engagement, scheduling, and proactive communication with district partners and internal teams.
Monitor account health, resolve operational issues, and escalate risks to ensure timely service delivery and process improvement.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, they are a mission-driven, remote-first company with a collaborative and inclusive culture.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Take ownership of support tickets and drive them through to resolution across teams.
Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.
RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.
Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
Provide timely, friendly, and high-quality support to customers via email or phone.
Lead and track complex product and cross-team initiatives, keeping stakeholders informed.
Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.
Handle account operations including unlocks, provisioning, and permission changes.
Triage incoming tickets from Slack, email, and web forms using runbooks.
Build foundational knowledge of Canvas platform and clinical workflows.
Canvas Medical provides an EMR platform for healthcare automation. It is backed by top investors and focuses on giving care teams superpowers with software.