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Expert Case Resolution & Support:
- Resolve complex clinical inquiries and time-sensitive escalations from frontline agents and cross-functional teams.
- Manage booked calls to advise on complex, practice-level case issues.
- Serve as the primary escalation point for inbound clinical support tickets via phone, chat, video, and email.
Quality Assurance and Training Leadership:
- Perform QA reviews to ensure clinical accuracy and adherence to standard operating procedures.
- Act as a Subject Matter Expert to coach new hires and provide specialized clinical training.
- Create and update Knowledge Base articles, including German-language localization.
What We're Looking For:
- Fluent in German and English with deep clinical and 3Shape CAD/CAM expertise.
- Minimum 5+ years in a high-volume lab setting and 3+ years in digital dental design.
- Based in Germany with a customer-focused mindset and experience training and coaching others.
Dandy
Dandy is building the operating system for dental offices, modernizing the $400B dental industry through technology. Backed by leading venture capital firms, the company fosters a high-performance, inclusive culture and offers comprehensive benefits.