Coordinate merchant purchase order trackers and shipments across fulfillment centers.
Manage BOLs, packing slips, labels, and dock appointments for retail compliance.
Escalate issues and collaborate with teams to drive operational excellence.
ShipBob is a global supply chain and fulfillment technology platform helping ecommerce merchants outsource or manage fulfillment. It is a fast-growing Chicago-based tech company backed by leading investors, with a culture of ownership, collaboration, and high performance.
Coordinate purchase orders, shipments, and compliance documents for B2B merchants.
Work with Operations, Merchant Success, and transportation partners to resolve issues quickly.
Manage shipping labels, BOLs, and error reporting to ensure accurate, timely deliveries.
The company provides B2B fulfillment and supply chain coordination services for merchants, ensuring timely deliveries and compliance. It offers a fast-paced, performance-driven culture with a focus on collaboration and continuous improvement.
Manage and scale ShipBob's most strategic merchant partnerships as the program lead.
Partner with fulfillment center teams to ensure SLAs, escalations, and process improvements are handled with speed and accountability.
Lead cross-functional initiatives and serve as a trusted advisor to executive stakeholders, driving growth and operational performance.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.
Manage a portfolio of 8–12 mid-market merchants and serve as their primary operational contact.
Resolve standard fulfillment issues and escalate complex matters to the Merchant Success Manager.
Monitor merchant health, improve retention, and collaborate across teams to drive success.
The company provides e-commerce fulfillment services and technology to mid-market merchants. It fosters a fast-paced, performance-oriented culture that values ownership, continuous learning, transparency, and teamwork.
Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster.
Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes.
Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.
Build and manage merchant partnerships through proactive health checks, quarterly business reviews, and regular communication.
Develop action plans and drive adoption of key ShipBob features to facilitate merchant growth and success.
Monitor merchant health, collaborate with support teams, and achieve NPS, churn, and upsell KPIs.
ShipBob is a global supply chain and fulfillment technology platform for ecommerce merchants, offering outsourced fulfillment and warehouse management systems. Headquartered in Chicago, it is a fast-growing tech company with a high-performance culture and AI tools for employees.
Process and manage customer orders, especially for book products, ensuring accuracy and timely completion.
Serve as a customer service contact, responding to inquiries by phone and email with professional solutions.
Analyze operational reports, identify trends, and support continuous improvement initiatives.
The employer is a partner company focused on customer success and order management, serving clients with products such as books. They foster a collaborative, performance-driven culture with flexible working arrangements and comprehensive employee benefits.
Lead all AMER logistics and warehousing operations, ensuring inbound, warehouse, and outbound activities are delivered safely, accurately, and on time.
Partner with Japan Logistics to manage inbound transportation and build supply chain resilience across routes, shipment planning, and issue management.
Drive continuous improvement across cost, service, and operational performance while managing 3PL partners and cross-functional teams.
Sony Interactive Entertainment is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation, delivering cutting-edge hardware and network services to more than 100 million people. As a global entertainment leader, SIE fosters a culture of innovation, excellence, and creativity while offering top-tier benefits and a dynamic work environment.
Lead end-to-end logistics and fulfillment operations from manufacturing through delivery and returns.
Evaluate and manage 3PL partners, inventory processes, and reverse logistics to build a scalable foundation.
Collaborate cross-functionally with Finance, Product, and Engineering to align operational processes and mitigate risks.
onX builds GPS and mapping apps for outdoor recreation, helping people explore confidently. It's a high-growth tech company with over 400 employees across the U.S., known for a fast-paced, adventurous culture.
Manage carrier and driver relationships, ensuring operational escalations and delivery exceptions are resolved promptly.
Review operational reports and performance metrics to identify trends, bottlenecks, and improvement areas.
Investigate claims and recurring issues through root cause analysis, implementing corrective actions with internal and external teams.
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.
Support post-order fulfillment of hardware and software, including shipment scheduling and delivery confirmation.
Coordinate with Order Management, Finance, Warehouse, and Operations to keep orders moving and records accurate.
Identify and troubleshoot routine fulfillment issues such as shipment discrepancies and license errors.
BlueCat provides network infrastructure solutions for large enterprises, specializing in intelligent network operations and automation. They have global teams and a culture that values trust, collaboration, and innovation.
Process all assigned orders promptly and navigate logistical challenges to find optimal solutions.
Coordinate order timelines with campus managers, clients, vendors, and decorators to keep everyone aligned.
Work on projects and campaigns as required to reduce costs and improve profit margins.
Fresh Prints is a New York-based custom apparel startup that empowers student entrepreneurs to build apparel businesses on their campuses. The company processed 10,000+ orders last year and values long-term contributions, offering a 2-month paid sabbatical to eligible employees.
Manage end-to-end e-commerce supply chain including demand forecasting, purchase orders, and supplier coordination.
Plan and control inventory across marketplace warehouses to avoid stockouts and excess stock.
Monitor inventory health, aged stock, storage fees, and coordinate with suppliers and freight forwarders.
Lux Decor Collection is an e-commerce company specializing in luxury home décor products. They are a results-driven team focused on marketplace supply chain excellence.
Oversee day-to-day operations across a growing DTC eCommerce business, including supply chain, inventory, fulfillment, and customer service.
Develop and implement scalable SOPs, workflows, and KPIs to improve efficiency, accountability, and operational performance.
Work closely with founders and lead cross-functional projects to translate strategic priorities into measurable results.
This partner company is a growing direct-to-consumer eCommerce business focused on scaling physical products across multiple operational functions. It operates with a founder-led, hands-on culture that values autonomy, collaboration, and building scalable systems for sustainable growth.
Work with internal stakeholders and team leads to continuously improve the merchant experience.
Analyze merchant supply chain performance and advise proactive countermeasures.
Conduct business reviews and build strategic executive-level relationships to drive growth and retention.
ShipBob is a global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. Backed by leading investors, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance culture.
Manage and resolve complex service requests and operational issues for Mid-Market customers in a high-volume, phone-centric environment.
Ensure workflow quality, proactive ticket management, and cross-channel communication while collaborating with internal teams.
Drive vendor accountability by enforcing SLAs, coordinating hauling partners, and securing same-day recoveries under pressure.
RoadRunner accelerates the road to Zero Waste by delivering tech-enabled waste and recycling services for businesses nationwide. Founded in 2014, it serves thousands of customer locations and fosters a people-first culture, recognized by workplace awards and strong employee reviews.
Communicate with drivers and clients to provide load updates.
Manage shipment schedules and ensure on-time delivery.
Track, organize, and record shipment information accurately.
American Logistics Authority operates in the trucking and freight logistics industry, coordinating shipments across the country. Their team is supportive and virtual, offering career growth opportunities in a fast-growing field.
Coordinate and monitor freight shipments, communicating with carriers to ensure on-time delivery.
Troubleshoot delays, resolve appointment and routing issues, and keep internal teams updated.
Take ownership of logistics problems from identification through resolution while maintaining accurate records.
Assist World is a remote-first virtual assistant services company matching skilled professionals with clients globally. It emphasizes flexibility, trust, and a supportive culture, offering perks like birthday and testimonial bonuses without productivity trackers.
Proactively follow up with providers, resolve booking issues, and coordinate complex scheduling and contingency plans.
Drive customer activation, retention, and marketplace quality by monitoring metrics and collaborating across teams.
They operate a nationwide marketplace connecting residents with event hosts and service providers in multifamily housing. As a fast-paced startup, they focus on improving resident engagement and retention through a mission-driven, collaborative culture.
Maintain accurate records, generate weekly reports, and collaborate with UK-based teams and suppliers using cloud-based logistics tools.
They are a UK-based business managing the movement of goods, coordinating shipments, carriers, and suppliers to ensure deliveries reach customers reliably. The company offers a fully remote working environment with a supportive, collaborative team and structured onboarding, fostering professional growth in an international setting.