Operations Manager - eCommerce & DTC

Role Overview:

• You will take ownership of operational functions across supply chain, inventory, fulfillment, customer service, and team management.
• You will work closely with founders to translate strategic priorities into scalable systems and measurable results.

Key Responsibilities:

• Design and implement SOPs, workflows, and reporting systems to bring structure and accountability.
• Manage supplier relationships, 3PL providers, inventory planning, and logistics to ensure reliable fulfillment.
• Lead cross-functional projects and support team hiring, onboarding, and performance management.

Requirements & Preferred Experience:

• At least 3 years of operations or general management experience in a growing DTC or eCommerce business.
• Strong hands-on experience with supply chain, inventory, purchasing, fulfillment, and customer service.
• Experience working directly with founders and building scalable processes is strongly preferred.

Benefits & Work Environment:

• Fully remote role offering autonomy, broad operational exposure, and direct impact on business growth.
• Close collaboration with founders and a collaborative, fast-paced environment.
• Professional development and the chance to build systems that support the company's next stage.