Job Description
Responsibilities:
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs and integration to backend systems using application program interfaces (API).
- Manage NICE BU and provide input into solution design, and optimization for network solutions.
Qualifications:
- 4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots.
- Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions.
- Strong experience in call routing design.
We offer:
- Culture of Relentless Performance.
- Competitive Pay and Benefits.
- Work From Anywhere Culture.
About Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. Miratech has coverage across 5 continents and operates in 25 countries around the world employing nearly 1000 full-time professionals and prides itself on a values-driven organization and a culture of relentless performance.