Source Job

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation.
• Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform.
• Translate high-level business goals into actionable user stories for development or implementation teams.

NeuraFlash, part of Accenture, is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.

We are seeking an experienced AWS Architect for designing and optimizing digital contact center solutions by using Amazon Connect and modern GenAI technologies. The ideal candidate will be responsible for lead architecture initiatives and integrating enterprise systems. The role involves delivering intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation for some of the world’s largest enterprises.

• Architect scalable contact-center solutions using Amazon Connect.
• Implement GenAI and LLM-based solutions using Bedrock, Lex, SageMaker.
• Integrate with CRMs and enterprise systems through secure APIs and event-driven flows.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises.

• Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
• Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
• Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation. They are a values-driven organization with a culture of relentless performance and over 1000 full-time professionals across 25 countries.

• Coordinate release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. Miratech has coverage across 5 continents and operates in 25 countries around the world employing nearly 1000 full-time professionals and prides itself on a values-driven organization and a culture of relentless performance.

• Serve as a technical advisor and thought leader across multiple workstreams and strategic customer engagements.
• Collaborate with clients to understand business goals and design high-impact, cloud solutions.
• Lead discovery sessions, create and present technical artifacts, and define long-term architectural strategy.

Caylent is a cloud-native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a global company that operates fully remote with employees in Canada, the United States, and Latin America.

We are seeking an Amazon Connect Engineer with expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The role involves designing, developing, and optimizing contact center workflows and integrating decision services. The candidate will ensure seamless end-to-end delivery.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation.

Support a global initiative to enhance the operational excellence of an AWS Connect Contact Center. Create standardized documentation, playbooks, and process flows. Analyze ServiceNow incidents to extract knowledge for documentation.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.

Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.

Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.

• Ensure reliability, stability, and operational excellence for mission-critical contact center environments.
• Provide incident response, troubleshoot production issues, and perform root cause analysis.
• Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.

• Work alongside engineers, engineering managers, and project managers to deliver AWS solutions.
• Guide Cayliens and Customers alike through Agile ceremonies like stand-ups and retrospectives.
• Translate customer requirements into a workable backlog of tickets for engineers.

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They operate fully remote with employees in Canada, the United States, and Latin America and foster a community of technological curiosity.

• Design, build, and launch production-grade conversational AI solutions for enterprise clients.
• Collaborate cross-functionally with product managers, designers, and enterprise partners.
• Leverage and contribute to Connectly’s AI platform, working with engineering teams.

Connectly is building the future of conversational commerce in Latin America, starting with WhatsApp. Their 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app that their customers already use every day. They are a VC-backed Series B startup with a world-class team hailing from Meta, Google, Uber, and other top Silicon Valley companies and operates as a hybrid company.

Support and enhance Amazon Connect + Salesforce integration, focusing on SCV and SCC. Diagnose and resolve ongoing issues with Salesforce and Connect adapters. Collaborate with AWS and Salesforce support teams to pull logs, analyze failures, and implement fixes.

JBS only hires individuals authorized for employment in the United States on a W2 basis.

• Be a trusted advisor to customers across Latin America, with an emphasis on Brazil.
• Own the technical side of the sales cycle, from discovery and value stream assessment through proof of concept and workshops.
• Build deep relationships with customers, shaping technical strategy for key accounts.

GitLab develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations, enabling everyone to contribute to and co-create software.

• Develop and maintain enterprise-level architecture frameworks that align with customer requirements.
• Conduct deep analysis of customer environments, workflows, and data models for integration strategies.
• Partner with cross-functional teams to ensure architectural feasibility and scalability.

Jobgether and its partner are seeking an Enterprise Analyst. They are committed to enhanced customer experiences through optimized architecture and system integration to drive real value for clients.

• Partner with Account Executives to navigate complex deal cycles.
• Create and demo custom environments based on customer needs.
• Lead technical discovery and architect integrations.

Glean is the Work AI platform that helps everyone work smarter with AI, evolving into a full-scale Work AI ecosystem.

• Define your own work and set the technical vision for assigned projects.
• Design and architect highly scalable, secure, and cost-effective solutions.
• Collaborate with development teams to ensure seamless implementation of your designed solutions.

Winona is a leading telemedicine company providing HRT for women in menopause.

• Lead technical discovery sessions and translate business problems into ML solutions.
• Design end-to-end ML architectures and present technical solutions to clients.
• Collaborate with delivery teams and provide technical guidance during project execution.

Provectus is a company that focuses on AI enablement, helping businesses become AI-first through AI strategy, data engineering, and AI solutions. They foster a collaborative environment where team members share learnings and best practices.

• Drive adoption of AI-powered developer solutions by guiding customers.
• Work with sales, product, and technical stakeholders to shape value-driven narratives.
• Act as a trusted advisor, combining technical fluency, market insight, and customer empathy.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

• Define and govern enterprise and technical architecture for the grants ecosystem
• Lead data and AI architecture strategy aligned with Federal standards
• Advise DIS leadership on major technology and investment decisions

FWI is building a team to provide IT transformation and programmatic advisory support for HHS's Office of Grants, ensuring modernization activities across Grants.gov, GrantSolutions, and TAGGS deliver measurable progress toward a unified, secure, and sustainable grants ecosystem. FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment.