Source Job

We are seeking an experienced AWS Architect for designing and optimizing digital contact center solutions by using Amazon Connect and modern GenAI technologies. The ideal candidate will be responsible for lead architecture initiatives and integrating enterprise systems. The role involves delivering intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation for some of the world’s largest enterprises.

• Coordinate release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. Miratech has coverage across 5 continents and operates in 25 countries around the world employing nearly 1000 full-time professionals and prides itself on a values-driven organization and a culture of relentless performance.

• Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
• Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
• Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation. They are a values-driven organization with a culture of relentless performance and over 1000 full-time professionals across 25 countries.

• Ensure customer success in building and launching Amazon Connect solutions.
• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services.

NeuraFlash, part of Accenture, is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.

We are seeking an Amazon Connect Engineer with expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The role involves designing, developing, and optimizing contact center workflows and integrating decision services. The candidate will ensure seamless end-to-end delivery.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation.

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation.
• Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform.
• Translate high-level business goals into actionable user stories for development or implementation teams.

NeuraFlash, part of Accenture, is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.

Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.

Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.

We are looking for a Senior AWS Lex Developer with expertise in building and managing skill bots and delivering conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints. The role involves close collaboration with business stakeholders, solution architects, and development teams to transform business use cases into conversational experiences using AWS Lex, Lambda, and related AWS services.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation for enterprises.

Design and develop conversational AI solutions using Google CCAI. Interface with clients to develop user journeys/experiences. Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.

TTEC Digital delivers enterprise-grade, AI-powered solutions that transform service and support across voice and digital channels as a Google Cloud Contact Center AI launch partner.

• Build and scale the AI Agent platform enabling high-volume, real-time conversational workflows.
• Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
• Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.

Podium provides a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Recognized by Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies, Podium fosters a culture that thrives on hiring and developing exceptional talent.

• Design, build, and launch production-grade conversational AI solutions for enterprise clients.
• Collaborate cross-functionally with product managers, designers, and enterprise partners.
• Leverage and contribute to Connectly’s AI platform, working with engineering teams.

Connectly is building the future of conversational commerce in Latin America, starting with WhatsApp. Their 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app that their customers already use every day. They are a VC-backed Series B startup with a world-class team hailing from Meta, Google, Uber, and other top Silicon Valley companies and operates as a hybrid company.