We are seeking an experienced AWS Architect for designing and optimizing digital contact center solutions by using Amazon Connect and modern GenAI technologies. The ideal candidate will be responsible for lead architecture initiatives and integrating enterprise systems. The role involves delivering intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.
Architect scalable contact-center solutions using Amazon Connect.
Implement GenAI and LLM-based solutions using Bedrock, Lex, SageMaker.
Integrate with CRMs and enterprise systems through secure APIs and event-driven flows.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises.
Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation. They are a values-driven organization with a culture of relentless performance and over 1000 full-time professionals across 25 countries.
Coordinate release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs and integration to backend systems using application program interfaces (API).
Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. Miratech has coverage across 5 continents and operates in 25 countries around the world employing nearly 1000 full-time professionals and prides itself on a values-driven organization and a culture of relentless performance.
We are seeking an Amazon Connect Engineer with expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The role involves designing, developing, and optimizing contact center workflows and integrating decision services. The candidate will ensure seamless end-to-end delivery.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation.
We are looking for a Senior AWS Lex Developer with expertise in building and managing skill bots and delivering conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints. The role involves close collaboration with business stakeholders, solution architects, and development teams to transform business use cases into conversational experiences using AWS Lex, Lambda, and related AWS services.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation for enterprises.
Ensure reliability, stability, and operational excellence for mission-critical contact center environments.
Provide incident response, troubleshoot production issues, and perform root cause analysis.
Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.
Serve as a technical advisor and thought leader across multiple workstreams and strategic customer engagements.
Collaborate with clients to understand business goals and design high-impact, cloud solutions.
Lead discovery sessions, create and present technical artifacts, and define long-term architectural strategy.
Caylent is a cloud-native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a global company that operates fully remote with employees in Canada, the United States, and Latin America.
Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.
Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.
Support a global initiative to enhance the operational excellence of an AWS Connect Contact Center. Create standardized documentation, playbooks, and process flows. Analyze ServiceNow incidents to extract knowledge for documentation.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.
Design, build, and launch production-grade conversational AI solutions for enterprise clients.
Collaborate cross-functionally with product managers, designers, and enterprise partners.
Leverage and contribute to Connectly’s AI platform, working with engineering teams.
Connectly is building the future of conversational commerce in Latin America, starting with WhatsApp. Their 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app that their customers already use every day. They are a VC-backed Series B startup with a world-class team hailing from Meta, Google, Uber, and other top Silicon Valley companies and operates as a hybrid company.