Job Description
Opportunity:
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform.
- Lead vision and strategy discussions with contact center and customer service leadership and management.
Responsibilities:
- Oversee and mentor technical teams, providing guidance and support.
- Act as a liaison between technical teams and business stakeholders.
- Deliver customer end user training and documentation.
Qualifications:
- Customer-facing contact center experience.
- Experience building integrations across WFM, CRM, and contact center solutions.
- Advanced knowledge of AWS services and cloud architecture.
About NeuraFlash
NeuraFlash, part of Accenture, is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.