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Accountabilities:
- Optimizing video conferencing technologies, SIP/H.323, VoIP, and real-time communication systems.
- Owning and delivering high-quality, timely RCAs for critical incidents to identify underlying issues.
- Collaborating closely with Engineering, SRE, Product Managers, and Developers to enhance product quality.
Requirements:
- 6+ years of relevant industry experience in service engineering, support engineering, or technical operations.
- Expertise in Microsoft 365, Exchange, Azure AD, and SSO.
- Demonstrated working knowledge of Microsoft Teams, Webex, or other UC solutions.
Jobgether
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