Source Job

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.

Palo Alto Networks' mission: Being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.

Investigate suspicious activity in our customers’ environments and provide appropriate responses to contain any cybersecurity threats. Use custom reporting tools to provide security recommendations for our customers. Play a crucial part in protecting our customers from cyber-attacks.

WatchGuard is an industry leading cybersecurity company that combines cybersecurity experts with sophisticated AI technology.

• Provide directions in technical and non-technical terms to solve customer issues.
• Take ownership of customer issues, including troubleshooting and escalation.
• Work with client resources to understand their data security risks and threats.

Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Responsible for customer requests and tickets within committed SLA response times.
• Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
• Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.

Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.

• Review existing FireMon Rule Audit Reports and findings with Customer Team.
• Determine process for Rule Owner Identification and Cleanup, validating if firewall rule is still required.
• Document findings and schedule change control to remove/clean up rule from existing firewall policy.

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Enable TAC teams with training and Q&A.
• Ownership of critical issues by driving the technical aspect of customer cases.
• Identify supportability and usability requirements for new products.

Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

The Network Security Consultant provides subject matter expertise around Burwood’s technology solutions to customers. Responsibilities include providing design, implementation, and support expertise to clients and project teams. Also includes mentoring junior and mid-level consultants and participating in business development and pre-sales activities.

Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes with a nationwide team of experts.

• Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments.
• Translate customer requirements into scalable, high-performing LiveAction architectures.
• Diagnose and resolve complex deployment, configuration, and performance issues.

BlueCat is a key player in the rapidly growing space of Intelligent Network Operations. They are proud recipients of several prestigious accolades, including the "Great Place to Work" certification and are one of Canada's top workplaces in various categories, including Technology , Today's Youth and Women , and Mental Health and Inclusion .

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

• Interact with customers to identify and resolve technical issues efficiently and professionally.
• Take ownership of customer issues, from initial troubleshooting to root cause identification and resolution, ensuring continuous operation of products.
• Collaborate with Support, Engineering, SREs, Product Management, and Customer Success teams to reproduce problems internally and document bugs for engineering.

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.

• Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
• Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
• Clearly explain complex solutions to customers and document them for future use.

Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Act as the senior technical leader on consulting engagements, ensuring architectural quality, excellence, and strong client outcomes. Translate business and security requirements into actionable architectures, roadmaps, and implementation plans for SASE, SSE, Zero Trust, SWG, CASB, ZTNA, SD-WAN, and FWaaS ecosystems. Oversee multiple concurrent consulting engagements, managing project health, risk, quality, and client satisfaction while ensuring alignment with both technical and business objectives.

Optiv manages cyber risk and equips clients with perspectives and programs to accelerate business progress through real-world experience and diverse teams.

The Senior NOC Help Desk Agent provides advanced technical support for Level 2 and Level 3 issues within the Network Operations Center. Acting as the primary escalation point for NOC Help Desk Agents, this role monitors alerts, manages outages, and supports NOC customers. The position also offers growth opportunities into networking-focused roles.

We calm the confusion of IT by guiding the connection between people and technology.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.

• Provide exceptional support for a diverse range of products and services.
• Address technical inquiries and meet customer needs swiftly and expertly.
• Collaborate with teams for issue resolution.

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience.

• Take end-to-end ownership of customer issues and lead complex troubleshooting efforts.
• Contribute to product and service improvements and collaborate across teams.
• Streamline support processes, reduce resolution times, and foster a diverse environment.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. We appreciate your interest and wish you the best in your job search.

• Mentor a team of Junior and Systems Engineers
• Perform IT Support services to users onsite
• Use of a ticketing system to manage support queries

Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they have grown 100% year over year through an uncompromising focus on service, valuing ownership, execution, growth, intelligence, and camaraderie.