L2/L3 Engineer

Responsibilities:

• Working across teams and closely with our customers, promote and deliver high quality technical and customer support.
• Using support tools to manage and track tickets and customer issues.
• Manage set-up activities for small to medium scale deployments/projects.

Skills/ Requirements:

• Excellent communication skills – both verbal and written
• Strong level of technical aptitude and problem-solving skills required.
• Self-motivated with an aptitude for creative problem-solving, along with the flexibility to adapt to new tools and techniques.

Key Skills & Attributes:

• Excellent interpersonal, communication and organizational skills and the ability to multitask are essential.
• Ability to communicate technical information to other technical team members but also to clients who may not have technical knowledge.