Source Job

$60,000–$75,000/yr
US

  • Receive and respond to inbound incident requests from clients and external users via phone, email, or ticketing system.
  • Perform advanced troubleshooting of desktop, network, and application incidents—including connectivity, VPN, VLAN, and access issues.
  • Maintain detailed documentation and progress notes on all support tickets and client communications.

VPN Troubleshooting Active Directory TCP/IP

20 jobs similar to Remote Support Engineer II

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US

  • Provide technical support to clinical facilities, healthcare providers, and internal staff.
  • Resolve technical issues related to software, hardware, and systems.
  • Collaborate with departments to deliver world-class support services and ensure customer satisfaction.

Skilled Wound Care provides technical support to clinical facilities, healthcare providers, and internal staff. They are dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff.

3w PTO

  • Provide remote IT support and ensure clients receive top-notch technical assistance.
  • Handle system updates and hands-on troubleshooting.
  • Maintain high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. They value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.

  • Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
  • Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
  • Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.

  • Handle customer requests via chat, email, and phone in English and provide consultations regarding products and services in Edge Network.
  • Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
  • Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members.

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security, with offices around the world.

US

  • Mentor a team of Junior and Systems Engineers
  • Perform IT Support services to users onsite
  • Use of a ticketing system to manage support queries

Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they have grown 100% year over year through an uncompromising focus on service, valuing ownership, execution, growth, intelligence, and camaraderie.

North America Europe Asia Australia

  • Respond to inbound support requests via phone, chat, and email
  • Troubleshoot software behavior, configuration issues, and data related problems
  • Maintain accurate and detailed case documentation within the ticketing system

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.

Global

  • Evaluate AI models in your field using your professional experience.
  • Assess content and provide structured feedback to improve the model's understanding.
  • Work is remote, asynchronous, and flexible with no minimum hour commitment.

Handshake is connecting students to early talent. They are running an AI research project where they are looking for people in different areas of expertise.

Global

  • Provide quality technical support and problem-solving.
  • Troubleshoot hardware and software issues efficiently.
  • Deliver exceptional customer service and optimize productivity.

PartsBase Inc. is the world's largest online Aviation Marketplace and Community with over 7,600 companies accessing their technology in over 217 countries & territories. They offer a fully remote environment where one can work at the forefront of where the aviation business meets technology.

  • Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
  • Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
  • Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.

$58,240–$65,500/hr

The Senior NOC Help Desk Agent provides advanced technical support for Level 2 and Level 3 issues within the Network Operations Center. Acting as the primary escalation point for NOC Help Desk Agents, this role monitors alerts, manages outages, and supports NOC customers. The position also offers growth opportunities into networking-focused roles.

We calm the confusion of IT by guiding the connection between people and technology.

$110,000–$130,000/yr
US

  • Design, configure, and manage cloud-based network infrastructure.
  • Monitor and troubleshoot network performance and connectivity issues.
  • Maintain thorough documentation of network configurations and changes.

Amwell is transforming healthcare for all through technology and innovation. They provide solutions to solve healthcare industry challenges and enable greater access to care, serving healthcare organizations in the U.S. and worldwide.

Europe US 3w PTO

  • 70% support our community and enterprise customers
  • 5% cross-team work (pairings, learnings, escalation management, etc.)
  • 10% self improvement (study, courses, tinkering with product)

n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since its founding in 2019, n8n has grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit and with its center of gravity in Berlin.

Europe

  • Provide proactive post-sales technical support regarding implementation and customization of customer needs.
  • Serve as a subject matter expert for customers to ensure their technical success.
  • Lead new customers through service launches and identify customization needs.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US

  • Answer IT support calls and resolve tickets via phone or Teams.
  • Manage and resolve user tickets received via email.
  • Troubleshoot system installations and perform upgrades via Azure.

Equus Workforce Solutions provides workforce development services in North America. They focus on development, design, and delivery of demand-driven workforce solutions with a dedicated and passionate team, offering extensive learning opportunities and networking programs.

US

  • Assist in delivering day-to-day IT support, maintaining corporate systems.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Maintain accurate records of company-managed IT assets.

Vannevar is a defense technology company building AI to deter adversaries and focuses on algorithmic speed and foresight. They are a small agile team combining world-class engineers with veteran strategists focused on mission impact, user empathy, and disciplined growth.

  • Providing remote virtual, telephone, chat, and email support for employees.
  • Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
  • Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.

Global

  • Provide remote support to clients, solving complex and non-complex problems.
  • Monitor the performance of systems and assist with the identification of potential issues and propose solutions.
  • Document support-related processes and procedures.

Dijital Team is expanding. They provide IT solutions and services to their clients.

Mexico Unlimited PTO

  • Provide onsite technical support for hardware, software, and network issues for our Mexico peers.
  • Manage onboarding and offboarding of IT equipment, ensuring smooth transitions for new hires and departing employees.
  • Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment.

Vonage is a global cloud communications leader. They help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through fully programmable-based unified communications, contact center solutions, and communications APIs.

Europe

  • Engage with customers to support successful adoption and use of automation solutions
  • Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
  • Influence product roadmap and features by providing feedback from customer experiences

Jobgether is a platform helping candidates find jobs. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Europe 5w PTO

  • Monitor systems and platforms for alerts and performance issues.
  • Troubleshoot network, server, and infrastructure issues.
  • Perform patch management and firmware updates.

The company offers network operations center (NOC) engineering services. They provide a collaborative and respectful team culture with continuous training and professional development opportunities.