Monitor multiple systems and platforms for alerts, warnings, and performance issues
Receive and respond to inbound client phone calls reporting technical problems
Triage incoming tickets, assess impact and urgency, and assign appropriate priority levels

Troubleshooting & Resolution:

Troubleshoot and diagnose network, server, and infrastructure-related issues
Perform root cause analysis and work incidents through to resolution
Document findings, actions taken, and resolutions clearly within the ticketing system

Required Qualifications:

Minimum of 1 year of experience in Information Technology
Hands-on experience with Juniper Networks (required)
Strong troubleshooting and diagnostic skills

Breezy

The company offers network operations center (NOC) engineering services. They provide a collaborative and respectful team culture with continuous training and professional development opportunities.

Apply for This Position