CX Tooling Engineer (Zendesk)

You will be responsible for owning and optimizing our support platforms including Zendesk, Talkdesk, and middleware tools to drive operational efficiency, create innovative solutions to enhance the Member and Provider experience, and ensure platform stability at scale. You’ll work cross-functionally across Spring Health to design and implement scalable workflows, automation, and governance models that support the needs of our rapidly evolving organization. This is an exciting opportunity to make a direct impact by improving the systems our teams rely on every day, with a focus on enabling agent efficiency, reducing operational costs, and supporting exceptional care delivery. The role involves Zendesk and Telephony Development, Stakeholder Collaboration & Cross-Functional Support, Innovative Problem Solving and Project Prioritization & Management, Documentation & Training.