Tier 2 IT Support & Systems Administrator

The Tier 2 IT Support & Systems Administrator will combine responsibilities of a Tier 2 external support technician with those of an internal IT systems administrator. This role will handle a mix of external customer support requests and internal IT support for remote employees, ensuring smooth day-to-day technology operations. Success in this position requires strong problem-solving skills, excellent communication, and the ability to work collaboratively across multiple teams while managing IT resources in line with best practices. Responsibilities include providing Tier 2 support to external customers, managing IT asset inventory, administering internal IT tools, managing endpoint devices remotely, and providing remote support to employees across the organization.