Job Description
We are seeking an experienced Tech Support Analyst to provide high-quality, in-person technical support for our Charlotte office and remote user base. This is not a Service Desk role — the position requires hands-on end-user support, including troubleshooting, hardware/software maintenance, and system imaging using SCCM. The ideal candidate will have a strong background in SCCM, ServiceNow, and Windows-based environments, with excellent customer service skills and the ability to work efficiently in a fast-paced corporate setting. The role involves providing direct, onsite end-user support, collaborating with a larger IT team to support remote employees, and performing hardware and software troubleshooting for Dell laptops and desktop peripherals. Responsibilities include managing SCCM imaging, resolving incidents via various channels, documenting work using ServiceNow, and assisting with hardware deployments and maintenance.