Technical Services Engineer II

Be at the forefront of ensuring seamless technical operations for our customers. This role goes beyond just troubleshooting - it involves mentoring colleagues, managing IT systems, and directly contributing to the success of our clients by delivering reliable support across various platforms. Your main responsibility will be providing comprehensive support to end-users and managing network operations within our customer environments. You will handle a variety of tasks, from resolving workstation issues and performing basic server and network administration to managing and supporting Microsoft 365. Additionally, you'll assist with user administration, configure new workstations and peripherals, address security concerns, manage software updates, and offer technical guidance. This role is perfect for IT professionals who enjoy working with diverse individuals and excel at solving problems in fast-paced, ever-changing settings. The hours are Monday-Friday, 11am to 8pm ET, and providing on-call/after hours, including weekends, when necessary.