Lead and develop a team of NOC engineers through coaching, one-on-ones, and performance discussions.
Drive operational excellence by overseeing daily operations, ensuring SLAs, and managing workload distribution.
Act as primary escalation point for critical incidents, coordinating technical resources and communication.
DYOPATH is a managed services provider that operates a Network Operations Center serving multiple clients. The company fosters a collaborative culture focused on accountability, growth, and continuous improvement.
Proactively monitor core network systems, regional fiber optics, and active/passive hardware for live alarms.
Identify and react to network alarms via monitoring tools, customer ticket generation, and direct communication.
Execute triage procedures per SOP/MOP, escalate events based on severity, and act as primary outage notification source.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, offering end-to-end managed IT services including cloud, cybersecurity, and network operations. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions for public sector and commercial clients globally.
Build high-performing teams and provide leadership, skill development, and mentorship to technical staff.
Act as an escalation point for critical situations and manage team performance metrics.
Serve as a subject matter expert during pre-sales activities and manage P&L for the practice area.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to clients. With over 1,200 employees across the United States, the company embodies the spirit of a startup with the advantage of a scalable business.
Monitor system-generated alerts and respond to support requests via phone, email, and ticketing systems.
Triage infrastructure, endpoint, network, and security alerts while troubleshooting first-level technical issues.
Collaborate with Tier 2 and Tier 3 technicians and maintain accurate ticket documentation for escalations.
Our partner is a technology-focused organization that delivers managed IT and network operations services. They foster a collaborative remote culture and support career growth through continuous learning and certification reimbursement.
Lead technical shift operations, serving as senior escalation point for incidents and mentoring junior NOC staff.
Serve as Incident Commander for medium to high-severity incidents, owning end-to-end lifecycle and driving root cause analysis.
Monitor and troubleshoot physical infrastructure, networking, and automation tools to ensure uptime of critical data center systems.
Armada is a hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. With nearly $500 million in funding and backed by top investors, the company fosters a culture of ownership, autonomy, and impact.
Drive responses to customer cases and ensure proper ticket routing.
Monitor, motivate, and document team performance and adherence to policies.
Serve as primary escalation point for single and multi-customer outages.
Flexential provides data center and cloud solutions with a focus on customer support and infrastructure reliability. The company fosters a culture of diversity and innovation, with a team-oriented environment that values professional growth.
Oversee daily team operations, manage workload distribution, and serve as an escalation point for complex client issues.
Coach team members through monthly 1-on-1 sessions, conduct root cause analysis, and foster accountability.
Maintain service board hygiene, review completed work, and attend weekly leadership meetings.
Intelligent Technical Solutions is an IT services company providing managed support and cybersecurity. They emphasize a culture of core values, leadership behaviors, and a customer-first mindset, with a team-based environment.