Act as a frontline engineer diagnosing, debugging, and solving complex issues related to our platform and integrations. Identify systemic issues before they become customer-facing problems by monitoring usage trends and system health. Work side-by-side with Engineering and Product teams to identify root causes and ensure we’re solving the right problems. Triage bugs, create detailed reproduction cases, and collaborate closely with engineering to deliver high-quality fixes.
Job listings
Support users by managing your support queue and providing timely, clear communication via support tickets, forum interactions, or direct engagement with our Enterprise customers. Troubleshoot and resolve issues, identifying bugs or technical problems and delivering solutions where possible. As needed, escalate complex issues to the Internal teams.
$97,400–$208,800
USD/year
As a Senior ServiceNow Engineer, you will serve as a technical leader and subject matter expert for GitLab's ServiceNow platform. You will architect, design, and implement complex solutions that support critical business processes across IT, PeopleOps, Finance, Legal, and other service-providing groups. This role requires deep technical expertise combined with strategic thinking to drive platform optimization and organizational efficiency.
$70,000–$90,000
USD/year
We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests. Engage with internal employees to accurately detail issues sent to the ticketing system. Detect and solve production issues and bugs within the development environment beyond your current scope.
As a Technical Implementation Consultant, you will be an expert on the AMANDA and Grantium platform, and a key partner in the successful rollout of projects across North America. In partnership with the assigned Project Manager, you will lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality.
Givebutter is seeking an exceptional Support Engineer to work closely across the company to improve the integrity and reliability of our products. As a Givebutter Support Engineer, you will provide vital technical support, both internally and to customers. You will be responsible for diagnosing and solving complex technical issues and implementing fixes to prevent them from reoccurring.