Oversee the operation and maintenance of the trading systems, guaranteeing continuity and stability in the production trading environment.
Develop automation tools to streamline operational processes, reducing overhead and enhancing efficiency.
Triage, prioritize and troubleshoot complex network and systems issues, ranging from low-level hardware to in-house software applications.
They connect talented candidates with top companies, focusing on IT and technology roles. Their culture emphasizes teamwork and continuous integration and test-driven development.
Working from your remote home office to provide technical support for employees.
Acting as an internal customer advocate keeping them updated in a timely manner.
Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA).
Canonical is a leading provider of open source software and operating systems. They are a pioneer of global distributed collaboration with 1100+ colleagues in 75+ countries and very few office based roles, founder led, profitable and growing.
Design, develop and maintain trading engine systems and features such as risk management, pricing, and order management
Work with quantitative analysts and product team members to continuously optimize existing and develop new models/algorithms to facilitate risk controls and improve user experience
Maintain and optimize order management, margin and risk management systems
BitMEX is a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record. We value meticulousness, agility, and simplicity.
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Cribl is a data engine for IT and Security helping the biggest names in the most demanding industries solve their most pressing data needs. They are a fast-growing, remote-first company that believes in empowering their employees to do their best work.
Work at the intersection of technology and finance, solving real-world problems with global impact.
Join a team of smart, driven operators building the future of payments infrastructure.
Flexible, fully remote environment with opportunities for growth.
Rain is building the next generation of payments across the globe. They are a lean team of passionate builders and veteran founders who are making stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
Learn CIC’s products and serve as a key support resource through our Customer Help Desk system
Log, track, and manage support requests in our ticketing system with clear and accurate documentation
Install and update software applications and hardware peripherals
CIC supports mission-critical systems used by cities and counties across multiple states. They value employees who enjoy untangling puzzles and genuinely helping people looking to grow their support expertise.
Writes scripts to figure out why some technical thing is not working.
Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem, aiming to empower global innovators to build Web3 enabled businesses using blockchain technology. They are a global remote team of over 120 maintaining high performance global data infrastructure, backed by investors like Tiger Global and SoftBank.
Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
Work together with various departments to address complex problems and escalate issues when necessary.
Conduct follow-ups with customers to ensure their concerns are resolved.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation. Since 2018, they've been bringing revolutionary software services to people all around the world, launching modern software solutions in the FinTech space to give users simpler and quicker ways to transact and manage their investments.
Develop and maintain core framework and key software components for the Kraken trading engine
Build and design solutions that mitigate risk, implement security, and protect both systems and data
Improve site performance by designing and implementing low-latency and high-availability applications
Kraken is a mission-focused company rooted in crypto values. They develop premium crypto products for experienced traders, institutions, and newcomers to the space. As a fully remote company, they have Krakenites in 70+ countries who speak over 50 languages.
Work closely and build relationships with the rest of the Tenable team.
Analyze and address customer technical inquiries.
Recreating customer software issues in a lab environment
Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. We work together to build and innovate best-in-class cybersecurity solutions for our customers and creating a culture of belonging, respect, and excellence where we can be our best selves.
Own the end-to-end technical support experience for assigned Premium and Enterprise customers.
Act as the primary technical point of contact for escalations, complex issues, and operational coordination.
Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level).
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They power everything from real-time communication and streaming to enterprise AI and secure web applications and have 550+ professionals on their global team.
Ensure all customer issues are diagnosed and addressed promptly
Interface with customers and vendors to troubleshoot and mitigate data delivery issues
Document troubleshooting steps taken and escalate customer issues when appropriate
Bluesight creates medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with a start-up vibe and over 3,000 customers.
Act as the 3rd-level escalation point for complex technical issues related to CDN and Edge Network products.
Diagnose and resolve advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security.
Take ownership of high-severity incidents (P1/P2) and drive resolution in collaboration with Engineering, Network, and Operations teams.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and provides a platform that powers digital products used around the world with leading technology partners such as Intel, NVIDIA, Dell, and Equinix.
Manage a portfolio of live banking clients as their trusted technical partner after go-live
Configure and maintain customer workflows & configurations
Handle support escalations, troubleshoot platform issues, and make adjustments on live calls with financial institutions
Prelim is revolutionizing how financial institutions onboard and serve their customers. They are a fast-growing, remote-first startup on a mission to make banking more accessible for everyone.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.