Own intake requests: Run an intake and prioritization process for operational requests and issues.
Maintain operational health: Monitor and troubleshoot existing workflows and automations, resolve broken integrations and data issues, and proactively surface risks.
Design and improve workflows: Diagnose inefficient or fragile processes across teams and programs, then redesign them to reduce manual work.
Springboard is an education and workforce development company with a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. They partner directly with employers, healthcare systems, and workforce organizations to design and deliver programs that build durable talent pipelines.
Oversee the fulfillment team, ensuring members meet weekly quotas and perform efficiently.
Utilize AI to automate processes, working with developers to optimize workflows, resolve technical issues, and enhance automation.
Provide data-backed insights on publisher availability and depth to support the Sales team.
Search Atlas Group delivers best-in-class services and software. They have a kind, inclusive, and collaborative company culture with energetic high-achievers.
Act as the operating backbone of the team — keeping people aligned, unblocked, and executing through tight meetings, clean tools, and ruthless follow-through.
Design and run execution systems that compound speed: calendar orchestration, AI-driven meeting prep, internal comms, and decision tracking that actually closes loops.
Build and deploy AI-powered workflows and automations (ChatGPT, Zapier, NotebookLM, Claude Code, and beyond) that eliminate friction, compress cycles, and scale your impact far past manual effort.
Nascent exists to build, expand, and capture opportunity, in open markets and permissionless technologies. We are an interdisciplinary team of investors, builders & creators, capable of achieving more together than we can as individuals.
Manage and improve engineering operating schedule.
Prepare executive- and board-facing engineering materials.
Design and improve automation and AI-enabled workflows.
GameChanger believes in the life changing impact youth sports have on and off the field. It is a remote first, dynamic tech company based in New York City, and they are solving some of the biggest challenges in youth sports today.
Analyze and refine end-to-end sales process to improve efficiency.
Assist in troubleshooting operational issues and propose changes to systems.
Create and update quotes, maintain pipeline in Salesforce, and audit data.
Automox is a cloud-native IT operations platform for modern organizations, enabling configuration, patching, and security for every endpoint. They are trusted by more than 2,500 leading companies and MSPs worldwide and earned Automox four straight quarters of record growth.
Own and continuously improve core business operations.
Help build and own the vendor management process.
Set up and manage engagement-level tools and reporting.
Euclid empowers renewable energy teams to accomplish in days what typically takes weeks, accelerating the world’s transition to renewable energy. They focus on meaningful work and value delivering real results to their customers.
Partner with Major Area Leaders to develop and track customer adoption plans.
Monitor product adoption metrics and customer health indicators using AI-driven insights.
Prepare executive-ready materials for business reviews and strategic planning sessions.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to work better; they aim to make the world work better for everyone.
Design and implement a zero-touch renewal process for the Digital segment.
Shift support-heavy tasks out of manual CSM workflows.
Launch automated adoption sequences that drives a 15% increase in product adoption.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Help define GTM strategy, leading projects hand-in-hand with leadership.
Execute revenue operations responsibilities and advise leaders on actions to drive improvement.
Improve commercial workflows and assess supporting tooling to automate and optimize operations.
Mural Health is a clinical technology start-up that makes clinical trials easier for participants. They're on a mission to eliminate any barriers participants or caregivers experience while being part of a clinical trial.
Maintain our CRM data model in HubSpot, ensuring clean object relationships, consistent field architecture, and scalable structure as we grow.
Build and maintain data pipelines that connect external sources into our CRM and establish data governance standards and ensure data quality across all revenue systems.
Evaluate, implement, and optimize AI tools that enhance sales productivity and build automated workflows that reduce manual work for reps.
Instrumentl is a mission-driven startup that helps the nonprofit sector to drive impact, and they’re well on their way to becoming the #1 most-loved grant discovery and management tool. They are a hyper growth YC-backed startup with over 4,000 nonprofit clients and are building the future of fundraising automation.
Stakeholder Partnership: Work closely with the GM and MATs to determine operational policies that can support each businesses’ strategic growth objectives.
Strategic Recommendations: Develop and execute data-driven recommendations that improve our customer experience and balance cost efficiency, using a data—and technology-first approach.
Evaluate Vertical operational performance, both near and long term, against KPIs to assess opportunities for improvement, both in cost efficiency and improved service levels.
Super.com helps maximize lives for both customers and their team, aiming to help everyone experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Build and maintain Salesforce reports and dashboards that clearly communicate marketing and funnel performance
Identify opportunities to use AI for data cleaning and enrichment, insight generation and analysis
Collaborate closely with Marketing, RevOps, and other GTM stakeholders
Intradiem is a technology company that is on a mission to reinvent customer service through automation. We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve and employees enjoy a family-first culture.
Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics.
Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams.
Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.
Owner.com provides an AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and they're scaling rapidly to keep pace with customer growth.
Own and support relationships with our most strategic partners, and will be directly responsible for their success.
Work with internal product teams to ensure we’re prioritizing the right features for our merchants, dashers & customers.
Design marketing and promotional campaigns for new, returning or churned customers.
DoorDash's mission is to empower local economies. They are a technology and logistics company that started with door-to-door delivery and aims to expand into all goods, growing rapidly and constantly changing. They provide a supportive environment with comprehensive benefits.
Own and execute Muvr’s operational strategy to support rapid, sustainable growth.
Oversee driver and mover operations, including onboarding, activation, utilization, retention, and performance management.
Build, manage, and mentor a high-performing operations team.
Muvr builds the platform that powers mobility networks, connecting carriers, fleet partners, and enterprise customers. They deliver resilient, secure, and scalable services that power mission-critical logistics and transportation workflows.
Own end-to-end preparation for Town Halls and other leadership forums.
Support company and functional OKR execution by tracking cascading objectives and key results across teams.
Identify and prioritize cross-functional process friction that slows execution or creates unnecessary manual work.
Varicent provides SaaS solutions that empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. They are recognized as a market leader and trusted by global industry leaders.
Build and maintain centralized dashboards for CX functions.
Monitor and troubleshoot data issues across CX systems.
Partner with the CX Ops Manager to design reporting and analytics.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication and help teams send relevant messages using behavioral data.
Lead structured discovery across RCM workflows, data requirements, integrations, and success metrics
Deliver tailored, credibility-driven demos that surface real operational pain points (eligibility, denials, AR follow-up, prior auth, etc.)
Translate customer workflows into realistic automation plans
Smarter Technologies is a healthcare technology company focused on transforming how healthcare services are delivered, managed, and reimbursed by applying intelligent software, automation, and AI to high-impact clinical and financial workflows. Formed in 2025 under New Mountain Capital, Smarter Technologies brings together Access Healthcare, SmarterDx, Thoughtful AI, and Pieces—combining deep healthcare services expertise with advanced data, automation, and AI capabilities.