Strategy & Operations Manager
Benefits
Unlimited PTO
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GARAGE OPERATIONS:
- Design and improve core garage and customer workflows: onboarding, reporting, escalations, renewals, and risk management
- Build playbooks and operating rhythms to eliminate tribal knowledge
- Identify failure points and redesign processes before they impact customers
STRATEGY & INSIGHTS:
- Build and own forecasting models, performance analyses, and scenario planning frameworks to inform strategic decisions and proactively identify risks and growth opportunities
- Own customer and garage metrics and dashboards (health scores, retention, churn drivers, SLAs)
- Translate data into clear insights for leadership and execs
TOOLING & AUTOMATION:
- Own tooling and internal workflows (CRM, reporting, automation)
- Partner with Product and Engineering to automate manual processes
- Leverage AI and modern tools to improve accuracy, speed, and visibility
Vend Park
Vend Park is building the AI-powered digital infrastructure of the built world. They are rewriting how commercial real estate owners manage and monetize parking, using automation, data, and agentic AI to simplify operations and unlock new revenue. They operate as a small, high-ownership engineering team where decisions move fast and code ships to production quickly and reliably.