Patient Activation Specialist

Responsibilities:

• Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
• Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
• Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.

Requirements:

• 2+ years of experience in a customer service, technical support, or patient-facing coordination role, preferably within healthcare or a regulated industry.
• Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing.
• Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting.

Benefits:

• Competitive pay & equity, fully remote, comprehensive health coverage including medical, dental & vision.
• Paid time off, 401k plan with matching, and paid parental leave.
• Home office stipend and incentive compensation as part of total rewards.