Remote Patient Service Agent

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) manages 80-100 inbound/outbound calls daily, assists patients with appointment scheduling, and ensures accurate communication between patients, physicians, and pharmacies. The PSA contributes to a high-performance team in a fast-paced environment. This role is the perfect doorway into healthcare as we build specific career paths for each candidate. We’ve promoted candidates through our Patient Service Center into cosmetic roles, clinical roles (ex: Medical Assistants), and leadership roles (ex: Managers and Supervisors). Our Patient Service Agent role introduces you to the systems we use for patient and practice management, as well as the methods we leverage to successfully manage significant patient communication and scheduling.