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The Role:
- You're the person customers turn to when something isn't working or when they're building something new.
- You'll troubleshoot across connectors, authentication, AI agents, and Helix-deployed apps.
What You'll Do:
- Solve customer problems by working a Zendesk queue, jumping on Zoom calls, and analyzing logs.
- Bridge support and engineering by triaging tickets, reproducing issues, and routing them with evidence.
- Build and share knowledge through incident response, status updates, and knowledge base articles.
Who You Are:
- A pragmatic troubleshooter with 2+ years in customer-facing technical support.
- Comfortable with APIs, JSON, authentication, and cloud platforms.
- AI-curious, calm under pressure, and clear in your communication.
Tray.ai
Tray.ai is an enterprise orchestration platform for data and AI, unifying AI agent building, MCP governance, integration across 700+ apps, and automation. Trusted by companies like Cisco and Airbnb, the team is humble but fiercely ambitious, with a culture of friendship, transparency, and looking out for one another.