Serve as a hands-on technical resource for complex customer programs, turning requirements into production-ready solutions.
Build and troubleshoot integrations using REST APIs, HTTP, JSON, webhooks, and authentication.
Optimize AI-powered customer experiences and virtual-agent workflows by testing prompts and analyzing logs.
Remote-first technology company focused on AI-powered customer experiences, contact center technology, and enterprise deployments. Its culture is collaborative and inclusive, emphasizing innovation, creative problem solving, and customer relationships.
Lead customer onboarding and implementation for API customers, from kickoff to successful go-live.
Translate business needs into practical API solutions and troubleshoot technical integration challenges.
Drive adoption, retention, and customer success by managing relationships and developing scalable resources.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through a fair, objective review process. It is a distributed, remote-first organization that values trust, collaboration, and data privacy.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Deliver technical expertise and strategic guidance to enterprise clients through complex API integrations.
Act as the primary advisor to technical leads and executives, bridging business and technology.
Own end-to-end onboarding, testing, and training to drive successful adoption and customer ROI.
Deliverect is an API-first platform for food and retail, providing connected on- and off-premise solutions. It's a rapidly scaling SaaS unicorn with a diverse, international culture focused on innovation.
Own technical account management across Affirm's strategic alliances: alerting, monitoring, troubleshooting, and SLAs.
Drive technical initiatives and design custom integration solutions using Affirm's standard integrations.
Partner with product, engineering, and merchant teams while mentoring less-experienced TAMs.
Affirm is a fintech company that offers consumers transparent, predictable pay-over-time solutions and gives merchants flexible payment options. It is a remote-first company with a large global team, centered on care, transparency, and flexibility.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Lead technical discovery with enterprise sales to map customer systems and validate product fit.
Own solution design for API integrations and scope SoWs for custom builds.
Manage implementations from signature to go-live, resolving technical issues and handing over to support.
Easyship is a leading multi-carrier shipping software platform that makes global eCommerce borderless. Trusted by over 100,000 brands, they offer access to 550+ courier services across 200+ destinations and are an award-winning global team with offices worldwide.
Own API products end-to-end from strategy and architecture to adoption and customer experience.
Partner with engineering leadership on design, technical direction, and API contracts.
Build prototypes and write functional code to validate ideas and ship improvements.
This is a high-growth partner company operating in a technically complex B2B environment, likely in payroll, HR, or fintech. The culture values ownership, experimentation, transparency, and strong written communication.
Own the technical integration journey for fintechs and platforms using Sphere's API, from pre-sales to steady state.
Build the implementation playbook, SLAs, and escalation paths to scale the function beyond one person.
Act as the named technical contact for top-tier accounts, resolving integration bugs and feeding product with quantified feedback.
Sphere is a stablecoin payments API that enables fintechs and platforms to onboard customers, hold balances, and move money between stablecoins and local rails. The team is remote-first across the Americas and values technical ownership and building scalable systems.
Help strategic partners understand, position, and demonstrate Pindrop’s value within their platforms.
Build repeatable partner motions and enable partner SE teams to deliver tailored demos.
Advise on API integrations within CCaaS platforms and create demo environments for authentication and bot detection.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. It protects billions of high-risk interactions for enterprises, is backed by leading investors, and has a remote-first culture with 300+ patents.
Design end-to-end technical solutions integrating Ada's AI Agent with client systems like CRMs and contact centres.
Lead technical deep dives with client business and engineering teams, turning business goals into clear technical requirements.
Drive complex pre-sales deals from scoping to production, serving as the trusted technical advisor to clients and Customer Success.
Ada is an AI customer service platform that helps enterprise brands automate and personalize customer interactions at scale. Established in 2016 with over $250M in funding, Ada has powered 5.5 billion+ interactions and values personal growth and continuous improvement.
Design, build, and optimize AI-powered customer service solutions for enterprise clients.
Integrate REST, SOAP, and GraphQL APIs and configure contact center workflows.
Provide technical leadership, production support, and incident response for live environments.
This company specializes in AI-powered customer service solutions for enterprise clients, including conversational AI and contact center automation. They offer a supportive, collaborative remote culture with opportunities for professional growth and community involvement.
Own technical support for developers building with AgentMail, debugging API requests, webhooks, and integrations.
Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.
Notice recurring questions and surface patterns to the team to fix underlying problems.
AgentMail gives AI agents their own email inboxes to help developers build agentic applications. We're a small, focused team that values developer experience and technical excellence.
Own complex technical inbound partner requests and perform root-cause analysis within SLA.
Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.
AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.
Provide technical support for Twilio's Programmable Messaging product, serving as a subject matter expert and the voice of Twilio to customers.
Troubleshoot message deliverability issues, debug customer code, and guide customers via phone, email, and chat.
Collaborate with teammates and product/engineering teams via Slack, file Jira bugs, and stay updated on industry standards.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Lead strategic implementations of CXA and CCaaS solutions with new and existing customers, leveraging industry knowledge and best practices.
Provide hands-on support to internal teams, external partners, and customers during implementation of Talkdesk products.
Drive post-implementation success and customer adoption by providing strategic guidance and actionable recommendations.
Talkdesk pioneers Customer Experience Automation (CXA) to redefine how brands interact with customers through AI. They have a global team of courageous innovators, fostering an inclusive culture where diverse perspectives drive success.
Serve as the primary point of contact for key client accounts, building and maintaining strong relationships.
Handle onboarding of multiple clients simultaneously while understanding their technical requirements.
Collaborate with internal teams to address client needs and identify upselling opportunities.
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets with its AI-native platform. Founded in 2019, this Series C startup headquartered in Mountain View, California, is consistently updated with the latest AI innovations.
Provide first-level technical support for e-commerce companies integrating with Constructor's platform.
Collaborate with customers to configure product catalogs, APIs, and troubleshoot integration issues.
Improve integration documentation and customer onboarding through process improvements.
Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find products and enables brands to drive revenue. The company is fully remote, collaborative, and committed to diversity and employee growth.
Support e-commerce customers through technical onboarding, integrating their websites and mobile apps with the AI-powered platform.
Guide customers on REST APIs, web services, and integration best practices while troubleshooting technical issues.
Collaborate with customer success teams to improve integration quality and deliver reliable digital shopping experiences.
Our partner provides an AI-powered search and product discovery platform for e-commerce businesses. They foster a collaborative, international engineering culture that values continuous learning and innovation.