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Role Overview:
- Lead customer onboarding and implementation for Media API customers from kickoff to go-live.
- Guide customers in translating business requirements into effective technical API workflows.
- Troubleshoot API-related issues and coordinate with Product, Engineering, and Support teams.
Responsibilities:
- Manage a portfolio of API customers, monitoring adoption, satisfaction, and retention.
- Support integration partners and conduct regular reviews of business objectives and performance.
- Create documentation, playbooks, and reusable resources to scale the support experience.
Qualifications:
- At least 2 years in Customer Success, Implementation, Solutions Engineering, or a similar technical role.
- Hands-on experience with REST APIs, webhooks, authentication, and integration workflows.
- Strong communication, project management, and customer-centric problem-solving skills.
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