Deliver technical expertise and strategic guidance to enterprise clients through complex API integrations.
Act as the primary advisor to technical leads and executives, bridging business and technology.
Own end-to-end onboarding, testing, and training to drive successful adoption and customer ROI.
Deliverect is an API-first platform for food and retail, providing connected on- and off-premise solutions. It's a rapidly scaling SaaS unicorn with a diverse, international culture focused on innovation.
Own the post-sale relationship for Rafio, from developing client agreements through onboarding to confident, independent daily use.
Scope, build, and troubleshoot integrations connecting Rafio to customers' existing systems and data, driving adoption and expansion.
Serve as the liaison between clients and the platform team, triaging requests, building scalable systems, and eventually leading the customer success team.
Raftelis is a management consulting firm helping local governments and utilities thrive through finance, assessment, communications, technology, executive recruitment, and strategic planning. The company has served more than 700 organizations in the past year, has a dozen-plus offices across the US, and is certified as a Great Place to Work with a culture focused on work-life balance and genuine care.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Provide technical support for Twilio's Programmable Messaging product, serving as a subject matter expert and the voice of Twilio to customers.
Troubleshoot message deliverability issues, debug customer code, and guide customers via phone, email, and chat.
Collaborate with teammates and product/engineering teams via Slack, file Jira bugs, and stay updated on industry standards.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Lead client demos and scope integration needs for game partners.
Troubleshoot API integrations using JSON, webhooks, and logs.
Act as the hub between clients, Business Development, and Engineering.
Xsolla is a global game commerce company providing payment tools and services, partnering with Valve, Twitch, and Ubisoft. It operates worldwide with offices in LA, Berlin, and Seoul, supporting creators across 200+ geographies and 130 currencies.
Own end-to-end technical support for Sardine's API-driven platform, serving as the first point of contact for customers.
Troubleshoot complex issues across web technologies, APIs, and cloud infrastructure, collaborating with engineering and customers.
Advocate for customer needs and create tools, documentation, and processes to improve self-service and support.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. We're a remote-first team of self-motivated professionals who value performance over hours worked, from startups to industry leaders.
Lead technical discovery and solution design during late-stage sales for strategic clients, creating complex implementation plans.
Own technical implementation and optimization, serving as the primary technical contact for advanced issues.
Mentor junior engineers, drive process improvements, and use AI to automate recurring deliverables.
Rithum is the world's most trusted commerce network, providing an unmatched platform for brands and retailers to accelerate growth, optimize operations, and enhance margins. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a team that values smart risk-takers, collaboration, and work-life balance.
Serve as first point of contact for customer inquiries, delivering empathetic, accurate, and timely resolutions.
Troubleshoot technical issues including AI output, logins, feature requests, REST APIs, and authentication.
Collaborate with internal teams and document feedback to continuously improve support processes and materials.
Harvey is transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform. The company is scaling fast with strong product-market fit and a culture of decisiveness, simplicity, and relentless ownership.
Guide customers through the architecture, design, and delivery of complex technical projects from first conversation to go-live
Own planning, estimation, and risk assessment for bidding and contracting, then lead onboarding and migration
Act as the senior technical voice, translating ambiguous client needs into clear, achievable plans
AMPECO provides a business-critical SaaS platform for managing EV charging infrastructure, processes and energy use. We are a fast-growing, highly motivated team committed to making EV charging easier worldwide.
Own end-to-end technical integrations with external partners and merchants.
Build mastery of Koalafi's integration offerings and platform architecture.
Work cross-functionally with Sales, Product, and Engineering to unblock deals.
Koalafi provides flexible lease-to-own financing, helping retailers offer non-prime consumers affordable payment plans while increasing sales and loyalty. With over 200 teammates, the company fosters a culture of innovation, trust, and ownership.
Serve as technical owner for assigned accounts, building trusted relationships and leading technical narratives.
Design, oversee, and execute scalable integrations across PAR's product stack, using tools like Postman.
Coordinate cross-functionally with product, engineering, and support to resolve escalations and drive customer success.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants across 110+ countries. With a culture of 'Better Together', they offer unified customer experience solutions and value collaboration and innovation.
Serve as a hands-on technical resource for complex customer programs, turning requirements into production-ready solutions.
Build and troubleshoot integrations using REST APIs, HTTP, JSON, webhooks, and authentication.
Optimize AI-powered customer experiences and virtual-agent workflows by testing prompts and analyzing logs.
Remote-first technology company focused on AI-powered customer experiences, contact center technology, and enterprise deployments. Its culture is collaborative and inclusive, emphasizing innovation, creative problem solving, and customer relationships.
Lead customer implementation and onboarding using Customer Success best practices to accelerate migration plans.
Proactively monitor customer health to identify risks, drive adoption, and lead quarterly business reviews.
Collaborate with engineers to triage technical issues and advocate for customer feedback across teams.
Arpio provides automated, application-aware disaster recovery for AWS and Azure, recovering entire application stacks in under an hour. The company recently closed a $15M Series A and is growing, with a culture that values ownership, urgency, and delivering results.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Own the customer relationship for key CX accounts and advocate for customers within NICE.
Resolve complex technical and high-stakes issues to ensure customer success and retention.
Partner with support, engineering, and product teams to meet SLAs and drive expansion.
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.
Lead complex enterprise customer implementations and drive adoption of the PackageX platform.
Manage implementation timelines, risks, and dependencies while coordinating across customer and internal teams.
Capture measurable value, ROI, and customer evidence while building playbooks for post-sales execution.
PackageX is building the Physical Logistics Execution Platform for enterprise teams using Vision AI, workflow automation, and integrations. It operates as a fast-moving startup focused on execution, verification, and evidence.
You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.
EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.
Lead complex enterprise implementation projects across the Americas, acting as senior escalation point and delivery architect.
Standardize onboarding frameworks and drive AI-driven automation to improve delivery efficiency and time-to-value.
Align cross-functional teams and provide executive-level visibility into delivery health and risk metrics.
Deliverect provides an API-first platform that connects restaurants and retailers with on and off-premise commerce solutions, helping them expand revenue and simplify operations. As a rapidly scaling SaaS unicorn, the company values transparency, innovation, and a diverse global team culture.