Integration Engineer

The Role:

• You will help e-commerce businesses integrate their websites and mobile apps with an AI-powered search and product discovery platform.
• You'll work closely with customers to understand technical needs and guide implementation processes.

What You'll Do:

• Support customers throughout technical onboarding, guiding them on REST APIs, web services, and integration best practices.
• Investigate and troubleshoot technical integration issues, collaborating with customer success teams and specialists.
• Document interactions and contribute to improving technical documentation and onboarding materials.

Who You Are:

• You have proven experience in customer or technical support, ideally in a software or SaaS environment.
• You possess working knowledge of REST APIs, structured data formats like JSON and CSV, and debugging tools.
• You're a proactive problem-solver with strong communication skills and a customer-oriented mindset.

Benefits:

• Enjoy fully remote work and unlimited vacation, with at least three weeks encouraged annually.
• Receive a home office stipend, company-provided Apple laptop, and annual learning budget.
• Join a collaborative culture with regular team offsites and professional growth opportunities.