Own complex technical issues end-to-end, from reproduction to root cause and resolution.
Diagnose failures in webhooks, REST APIs, workflows, and automations using logs and tools.
Serve as final escalation before Engineering and turn hard cases into runbooks and fixes.
Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.
Provide product support for a wide range of customer inquiries via phone, email, social media, and chat.
Resolve complex support problems, escalate issues as necessary, and ensure Support SLAs and CSAT goals are consistently met.
Mentor newer team members, contribute to knowledge base content, and improve existing processes and procedures.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.
Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs, and surface insights for product decisions
We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.
Provide fast, clear, and careful support to clinicians, care teams, and health system admins after go-live.
Investigate and resolve inbound issues across Pylon, email, chat, phone, and Slack, troubleshooting with APIs, SQL, and logs.
Surface trends and insights from customer feedback to inform product decisions and write help center articles.
ArcHouse is on a mission to modernize and transform the way hospice, palliative, and care-at-home providers operate their business and care for patients. Founded in 2023, they are building a platform that enables true efficiency for healthcare providers, with a remote-first culture.
Take on top-tier technical escalations to resolution.
Improve customer experience with Support, Success, and Engineering.
Build internal tools that help Product Support scale.
Boulevard provides a client experience platform for appointment-based self-care businesses such as salons and spas. The company is large enough to transform the industry, with a culture of experimentation and inclusivity.
Own the support queue, triaging and resolving customer issues against SLAs.
Diagnose technical issues across APIs, integrations, and data mappings, escalating to Engineering when needed.
Act as named support contact for dedicated accounts and run compliance operations like I-9 and E-Verify.
Onboarded is a platform that helps customers run onboarding and compliance operations. It is a fast-growing startup with a remote-first culture and an AI-first support team that invests in employee growth.
Respond to technical issues via Slack, Linear, and Pylon, acting as the bridge between Customer Success and Engineering.
Troubleshoot product, integration, and API issues, escalate bugs, and maintain technical support documentation.
Use TypeScript, REST APIs, SQL, and cloud tooling to build internal tools and implement AI workflows for support efficiency.
Levanta is the creator affiliate platform built for modern e-commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team and investing in technology across the retail ecosystem.
Own complex technical investigations for top-tier customers, analyzing code and logs.
Bridge support and engineering with clear escalations and SDK troubleshooting.
Coach teammates, lead retrospectives, and drive improvements to documentation.
Spreedly provides an intelligent payments platform, connecting merchants to 150+ payment gateways and 40+ payment methods through a single API. Founded in 2007, the company's 'Spreedlings' value transparency, courageous collaboration, and self-driven leadership.
Serve as first point of contact for customer inquiries and troubleshoot configuration, workflow, and performance issues.
Replicate issues in controlled environments and document resolutions in Salesforce.
Collaborate with teams to resolve defects and contribute to knowledge base while meeting KPIs.
Accela is an industry leader in designing and delivering government software to improve efficiency and increase citizen engagement. The company has been operating for nearly 20 years and values diversity, equity, and inclusion.
Work on support cases from wholesale providers and resolve complex customer requests.
Assist customers with troubleshooting message deliverability and manage carrier escalations.
Collaborate with product and engineering teams via Slack to improve processes.
Twilio delivers innovative communication solutions to businesses and developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Provide hands-on technical support and custom development for enterprise platform clients during launches and implementations.
Design and implement API integrations, Claude AI tooling, and web-based solutions to meet client-specific requirements.
Diagnose and resolve complex technical issues through root cause analysis, SQL queries, and cross-functional collaboration.
Phizenix builds enterprise platforms that help organizations streamline supply chain, procurement, and logistics with AI-powered solutions. Their team fosters a fast-paced, customer-centric culture focused on innovation and hands-on problem-solving.
Manage and prioritize partner support tickets via Zendesk to ensure timely resolution.
Investigate technical issues using Postman, MongoDB, and internal tools to identify root causes.
Escalate complex issues to Engineering with clear documentation and supporting evidence.
Kard builds commerce media infrastructure connecting financial institutions, platforms, and merchants through data and merchant-funded rewards. They are a remote-first company with core values of Initiative, Openness, and Humility.
Own complex technical inbound partner requests and perform root-cause analysis within SLA.
Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.
AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.
Serve as first point of contact for customer support, delivering empathetic and timely resolutions.
Own technical issues across AI output, SSO, APIs, and error logs, investigating with tools like Datadog and Snowflake.
Collaborate with team members to improve support processes and maintain deep product knowledge.
Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.
Triage and respond to daily merchant and customer tickets via Slack and Pylon, meeting SLA targets.
Build internal tooling and automate workflows using Retool, Metabase, and SQL to reduce support friction.
Partner with Engineering, Product, and Operations to debug issues, test new features, and improve support systems.
Flex provides technology that enables health and wellness brands to accept HSA and FSA payments online, including real-time eligibility verification and split payments. It is an early-stage startup with a small, scrappy, remote-first team.
Own the API layer end-to-end, scoping technical fit early in sales and reviewing SOWs for implementation scope.
Serve as the go-to API expert, escalating Zendesk tickets and supporting API and web app implementations.
Act as the bridge across Sales, Implementation, Engineering, and Support to protect and grow high-retention API accounts.
Verifiable is a provider credentialing and network monitoring platform delivering AI, API, and software solutions to help healthcare organizations scale operations. The early-stage team has grown to nearly 150 people and values impact, ownership, and follow-through.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Own and resolve helpdesk tickets for non-enterprise customers, focusing on account management, billing, and access.
Identify and build automations to scale support operations and reduce repetitive manual work for Team Delta.
Collaborate with Product on recurring customer questions and create documentation that enables self-serve resolution.
n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code for AI-powered automation. Founded in 2019, the company has grown into a diverse remote-first team of over 260 across Europe and the US, backed by top investors and a community of 650,000+ developers.