Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Triage and respond to daily merchant and customer tickets via Slack and Pylon, meeting SLA targets.
Build internal tooling and automate workflows using Retool, Metabase, and SQL to reduce support friction.
Partner with Engineering, Product, and Operations to debug issues, test new features, and improve support systems.
Flex provides technology that enables health and wellness brands to accept HSA and FSA payments online, including real-time eligibility verification and split payments. It is an early-stage startup with a small, scrappy, remote-first team.
Own complex technical issues end-to-end, from reproduction to root cause and resolution.
Diagnose failures in webhooks, REST APIs, workflows, and automations using logs and tools.
Serve as final escalation before Engineering and turn hard cases into runbooks and fixes.
Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.
Manage support tickets for a cloud-based payments platform and resolve issues within SLAs.
Investigate incidents using GCP logging, MySQL queries, and microservices tracing.
Document findings, improve runbooks, and provide clear updates to banking clients.
The company operates a cloud-based commercial card and payments platform for banking clients in a regulated financial environment. It offers a global, collaborative culture with mentorship, structured support operations, and hands-on technical growth.
Serve as first point of contact for customer support, delivering empathetic and timely resolutions.
Own technical issues across AI output, SSO, APIs, and error logs, investigating with tools like Datadog and Snowflake.
Collaborate with team members to improve support processes and maintain deep product knowledge.
Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.
Provide Tier 1 technical support to customers through phone and email, troubleshooting issues with a leading learning management system.
Investigate and document reported technical issues, escalating complex cases to Tier 2 support when appropriate.
Collaborate with internal product teams and participate in a rotating on-call schedule to support high-severity incidents.
They provide a leading learning management system (LMS) to educational institutions, helping them maintain reliable digital learning environments. The culture is customer-focused and collaborative, with a distributed team working remotely.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Act as first point of contact for customer support inquiries, resolving common issues related to API usage, onboarding, authentication, and billing.
Escalate complex issues to L2/L3 support or engineering with clear reproduction steps and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Databento provides real-time and historical market data across futures, options, and equities through a unified API. Our team includes alumni from top quantitative firms and we embrace 100% remote work with a global culture.
Provide product support for a wide range of customer inquiries via phone, email, social media, and chat.
Resolve complex support problems, escalate issues as necessary, and ensure Support SLAs and CSAT goals are consistently met.
Mentor newer team members, contribute to knowledge base content, and improve existing processes and procedures.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Respond to technical issues via Slack, Linear, and Pylon, acting as the bridge between Customer Success and Engineering.
Troubleshoot product, integration, and API issues, escalate bugs, and maintain technical support documentation.
Use TypeScript, REST APIs, SQL, and cloud tooling to build internal tools and implement AI workflows for support efficiency.
Levanta is the creator affiliate platform built for modern e-commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team and investing in technology across the retail ecosystem.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Investigate real product, integration, and configuration issues by reproducing problems and testing hypotheses.
Work with APIs, HTTP, browser behavior, cloud integrations, and logs to understand how systems connect.
Own the customer's experience by communicating clearly and collaborating with Product and Engineering teams.
Sprinto is an autonomous trust platform that centralizes compliance, audit, and risk management via AI-driven automation. Founded in 2020 and trusted by over 4,000 organizations, Sprinto is a fully remote, ownership-driven team with a focus on learning and impact.
Own and resolve complex L4 support escalations within assigned product areas and perform root cause analysis.
Collaborate with Engineering and Product teams to troubleshoot, document, and improve product quality and customer experience.
Use APIs, SQL, and debugging tools to investigate issues, and provide technical training and documentation to support teams.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Lead setup and configuration of new DayCheck accounts, coordinating across teams to ensure smooth merchant and employee experiences.
Validate account setups through tip flow checks and pre-launch QA, then train merchants and internal teams on DayCheck workflows.
Manage new merchant launches, handle escalated support cases, and collaborate with global teams to improve product and implementation processes.
SpotOn provides restaurant technology including point-of-sale systems and AI-powered profit tools to help independent restaurants compete and win. The company is recognized as a top-rated POS provider and has received awards such as Great Places to Work and Built In's Best Workplaces.
Own and resolve complex Level 4 (L4) support escalations within assigned product areas.
Investigate, reproduce, and diagnose customer-reported technical issues and conduct root cause analysis.
Collaborate with engineering and product teams to drive product improvements and document technical findings.
An AI-powered technology environment focused on helping businesses streamline operations, automate workflows, and deliver exceptional customer experiences. A fast-growing, inclusive workplace that encourages ownership, initiative, continuous learning, and knowledge sharing.
Support e-commerce customers through technical onboarding, integrating their websites and mobile apps with the AI-powered platform.
Guide customers on REST APIs, web services, and integration best practices while troubleshooting technical issues.
Collaborate with customer success teams to improve integration quality and deliver reliable digital shopping experiences.
Our partner provides an AI-powered search and product discovery platform for e-commerce businesses. They foster a collaborative, international engineering culture that values continuous learning and innovation.
Provide first-level technical support for e-commerce companies integrating with Constructor's platform.
Collaborate with customers to configure product catalogs, APIs, and troubleshoot integration issues.
Improve integration documentation and customer onboarding through process improvements.
Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find products and enables brands to drive revenue. The company is fully remote, collaborative, and committed to diversity and employee growth.
Provide white-glove technical support and executive-level communications for escalated customer accounts.
Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
Own end-to-end customer issue resolution and build strong relationships with technical contacts.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.