Lead end-to-end software implementations from kickoff to launch, owning execution and client-facing calls.
Configure and optimize Brilliant's software, automations, and integrations while testing and troubleshooting setups.
Coordinate with Sales, Account Management, Product, Engineering, and Design for on-time, high-quality launches.
Brilliant is a branded products and corporate gifting company that curates, produces, and distributes custom merchandise for brands. The company blends creativity, technology, and in-house fulfillment to serve clients in 180+ countries.
Manage and prioritize partner support tickets via Zendesk to ensure timely resolution.
Investigate technical issues using Postman, MongoDB, and internal tools to identify root causes.
Escalate complex issues to Engineering with clear documentation and supporting evidence.
Kard builds commerce media infrastructure connecting financial institutions, platforms, and merchants through data and merchant-funded rewards. They are a remote-first company with core values of Initiative, Openness, and Humility.
Provide technical support through live chat, troubleshooting POS systems, hardware, and software issues.
Investigate customer-reported problems, identify root causes, and guide customers through clear solutions.
Collaborate with Support, Product, QA, and Development teams to resolve complex issues and improve the customer experience.
Sweed is a product-driven startup building an all-in-one cannabis retail platform that combines POS, eCommerce, Marketing, Analytics, and Inventory Management. We're a remote-first team that's been on the market for 7 years, focused on earning customer trust through simplicity and innovation.
Guide new and existing restaurant brands through their most transformative points to leverage Olo's products and services.
Provide advanced technical troubleshooting, customer training, and cross-functional collaboration to ensure seamless implementations.
Act as a point of escalation and drive improvements to implementation velocity and customer experience.
Olo is a leading SaaS platform that accelerates digital transformation in the restaurant industry with digital ordering, payment, and guest engagement solutions. The company processes millions of orders daily and is trusted by over 800 restaurant brands and 400+ integration partners, fostering a remote-first culture.
Own the full onboarding lifecycle from requirements gathering to post-launch review.
Manage data imports, integrations, and configurations to align systems with customer needs.
Collaborate with product, engineering, and support teams to troubleshoot and optimize implementation processes.
Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. Its Campus Kaizen unit provides case management software for K-12 and higher education institutions.
Own the technical integration journey for fintechs and platforms using Sphere's API, from pre-sales to steady state.
Build the implementation playbook, SLAs, and escalation paths to scale the function beyond one person.
Act as the named technical contact for top-tier accounts, resolving integration bugs and feeding product with quantified feedback.
Sphere is a stablecoin payments API that enables fintechs and platforms to onboard customers, hold balances, and move money between stablecoins and local rails. The team is remote-first across the Americas and values technical ownership and building scalable systems.
Own the end-to-end onboarding journey for new restaurant partners, guiding them from kickoff to go-live.
Set up, configure, and test each account to capture the restaurant's unique voice, menu, hours, and policies.
Chat warmly and clearly with restaurant owners and staff via email, phone, and text to ensure they feel supported.
HKR.TEAM is a start-up dedicated to simplifying global HR. They have a transparent, tech-savvy culture with a young, meritocratic team that values ownership and getting things done.
Provide advanced technical support for Android-based POS systems and hardware.
Troubleshoot software, hardware, and networking issues end to end.
Collaborate with Engineering and Product teams to resolve escalated issues.
Scotch builds a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. We're a fast-growing, well-funded startup with a $20M Series A, modernizing the $1.6T beverage alcohol market.
Own the first 45 days of every new customer, delivering a repeatable launch process from signature to adoption.
Configure accounts, run kickoff and hands-on training, and drive crews to first completed workflow.
Chase blockers with CS and Product, then hand off to the CSM with every exit criterion closed.
Bobyard uses computer vision and NLP to automate construction takeoffs and estimates, so contractors bid faster and win more. The company has raised a $35M Series A led by 8VC and is growing fast.
Own every school's implementation from signed contract to go-live, coordinating with business offices and IT teams.
Configure Meadow for each school, train their team, and keep projects moving by clearing blockers and managing status.
Land launches that earn strong CSAT scores and hand schools to Customer Success set up for growth.
Meadow is a modern payments platform for higher education that simplifies the entire student financial experience. They are a highly ambitious, talented team transforming the $600 billion higher education payments industry in the United States.
Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster.
Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes.
Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Manage the onboarding and implementation of Catholic customers, ensuring successful adoption of the Pushpay product suite.
Coordinate with product, service delivery, and customer success teams to execute implementations and build account strategies.
Analyze account metrics, demonstrate ROI, and recommend process changes to optimize customer retention and satisfaction.
Pushpay helps organizations and communities come together and stay connected through a suite of mobile apps, management software, and giving technology. With 550 teammates supporting over 10,000 customers and processing over $15 billion in charitable giving, they are a fast-growing company recognized as a best place to work.
Triage and respond to daily merchant and customer tickets via Slack and Pylon, meeting SLA targets.
Build internal tooling and automate workflows using Retool, Metabase, and SQL to reduce support friction.
Partner with Engineering, Product, and Operations to debug issues, test new features, and improve support systems.
Flex provides technology that enables health and wellness brands to accept HSA and FSA payments online, including real-time eligibility verification and split payments. It is an early-stage startup with a small, scrappy, remote-first team.
Lead enterprise onboarding engagements end to end, from kickoff to go-live and hypercare.
Manage complex digital menu and POS integrations, ensuring successful customer launches.
Mentor team members and help scale the onboarding function through process improvements.
PAR Technology Corporation has been a leader in restaurant technology for over four decades, empowering brands worldwide with innovative software and hardware. With over 100,000 restaurants in more than 110 countries, we offer Unified Customer Experience solutions and embrace a 'Better Together' culture.
Own execution of technical configuration for new Ashby customers, partnering with Implementation Specialists to tailor platform functionality.
Define and carry out testing plans ahead of go-live to ensure customers get to value quickly.
Document final configuration choices to support visibility and ongoing optimization post-launch.
Ashby provides an all-in-one recruiting platform that helps companies streamline hiring with powerful analytics and automation. The company values deep expertise, small capable teams, and a customer-centric culture, investing in best-in-class products.
Support TVP customers by responding to inquiries across multiple retail and e-commerce brands while keeping each brand's tone and standards.
Handle operational tasks such as refunds, returns, order updates, and inventory adjustments using Shopify and Google Sheets.
Investigate issues, track resolutions, and collaborate to improve workflows across teams.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is part of the Fresh Prints family, a fully remote 150-person company with most of the team based in India and the Philippines.
Lead end-to-end implementation and integration for fraud and compliance products.
Translate client technical requirements into scalable solutions, owning API and SDK documentation.
Manage implementation projects, track timelines, mitigate risks, and drive deliverables.
Sardine is an agentic risk platform that helps organizations stop fraud, prevent AI-driven attacks, and automate AML operations. A remote-first company, Sardine values performance over hours worked and hires self-motivated individuals with high growth orientation.
Own complex customer onboarding and software implementation projects from kickoff to go-live.
Configure Spare's platform to fit each agency's operations and train their teams to run it.
Manage stakeholders, align launch plans with risks, and travel within Canada and the USA.
Spare partners with transportation providers worldwide to deliver automated, on-demand mobility solutions. It is a fast-growing, mission-driven company that values ownership, growth, and customer obsession.
Serve as first point of contact for customer support, delivering empathetic and timely resolutions.
Own technical issues across AI output, SSO, APIs, and error logs, investigating with tools like Datadog and Snowflake.
Collaborate with team members to improve support processes and maintain deep product knowledge.
Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.