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About the Role:
- First-line support for customers protecting critical infrastructure.
- Fully remote role across the Americas region.
Responsibilities:
- Primary contact for support requests across email, chat, phone.
- Triage cases, troubleshoot known issues, and escalate when needed.
- Document cases thoroughly and contribute to knowledge base.
Qualifications:
- Must be a US citizen with excellent communication skills.
- 1-3 years in technical support or equivalent.
- Familiarity with Linux command line and networking.
Compensation:
- Salary of $68,000.00 with competitive equity.
- Comprehensive benefits plan.
- Weekend on-call rotation approximately once per month.
Dragos
Dragos is the global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like water, power, and hospitals. Their remote-first team across multiple continents is built on authenticity, transparency, and trust.