Support hospital robot deployments from planning through go-live, including configuration, testing, and onsite technical support.
Troubleshoot technical issues across robots, networking, cloud services, and integrations using logs and telemetry.
Contribute to playbooks, process improvements, and cross-functional operational projects as we scale.
Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency and patient care across healthcare systems. We're a rapidly growing team partnering with major health systems nationwide, with a culture that values curiosity, ownership, and hands-on problem-solving.
Lead Tier 3 technical troubleshooting and root-cause analysis for complex customer issues.
Bridge service operations with QARA, R&D, and Production to resolve escalations and drive product reliability.
Analyze support trends, build technical training, and provide feedback to improve product performance.
Cadwell Industries develops medical devices and software for neurodiagnostics, including EMG, EEG, and sleep diagnostics. The company emphasizes integrity, initiative, accountability, excellence, and service, and operates in regulated environments with a collaborative culture.
Provide expert technical support, installation, maintenance, and repair of Brainlab systems at hospitals and clinical sites.
Deliver remote and on-site troubleshooting, diagnostics, upgrades, and proactive service checks.
Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience.
Brainlab develops, manufactures, and markets software-driven medical technology that enables improved, more-efficient, less-invasive patient treatments. Founded in 1989, the company employs around 2,400 dedicated people across 25 locations worldwide.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.
NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.
Investigate and resolve customer inquiries regarding Balto products and services via email and video conferencing.
Collaborate cross-functionally with Customer Success, Implementation, and Sales teams on post-sales services.
Troubleshoot complex technical issues, document root causes, and support integration success.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is a fully remote subsidiary of Fresh Prints, a fast-growing 150-person New York-based company.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Lead and grow a team of support engineers, setting the bar for investigation rigor and customer communication.
Own queue health, SLAs, and escalations across L2 support, turning ticket trends into durable fixes.
Root-cause gnarly customer issues using logs, traces, and code, and partner with Engineering on deeper fixes.
Heidi is building an AI Care Partner for clinicians, helping them focus on patients by removing administrative chaos. With 2.8 million patient sessions weekly across 190+ countries and $340M raised, the company is scaling fast with a high-agency, mission-driven culture.
Lead help desk operations, manage support priorities, and oversee technical troubleshooting and escalation workflows.
Provide advanced Tier II and Tier III support for complex hardware, software, networking, and platform issues.
Collaborate with engineering and cybersecurity teams to resolve incidents, improve system reliability, and reduce MTTR.
Raft is a customer-obsessed defense technology company that empowers U.S. military and government agencies with cutting-edge AI/ML and data solutions. With headquarters in McLean, VA, they foster a hyper-collaborative culture rooted in radical transparency and the Ubuntu philosophy.
Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Lead technical implementation of Intuitive's digital solutions across hospital systems, acting as a trusted advisor for regional IDNs and hospitals.
Drive digital activation excellence by engaging with technical review boards, delivering clear technical presentations, and ensuring smooth go-live.
Support post-go-live adoption and relay field learnings to leadership to influence the product roadmap.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, creating technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human, with a challenging but deeply meaningful work culture.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.
Provide first-level technical support for enterprise healthcare software applications.
Troubleshoot issues using ServiceNow and follow standard operating procedures while documenting cases.
Collaborate with senior teams, build healthcare IT expertise, and support rotational shift coverage.
Harris develops enterprise healthcare software and is part of Constellation Software Inc., the largest software company in Canada. The culture is supportive, award-winning, and collaborative, with opportunities to learn from diverse businesses and industries.
Triage complex customer issues with strong judgment, escalating or connecting them to the right teams.
Act as an air traffic controller across Client Engagement, Product, and Engineering.
Turn support tickets and feedback into operational signals, process improvements, and strategic opportunities.
Assured provides large insurers with software solutions to modernize claims processing, from self-service filing to fraud detection. The company is remote, collaborative, and dynamic, tackling challenges at the intersection of digital experiences and ML-driven decision-making.
Provide remote diagnosis and triage of systems installed in the field.
Keep excellent records of customer and engineer interactions via the ticket system.
Test software releases and apply fix releases to customer systems.
Securitas Technology provides security solutions and services to make the world a safer place, driven by integrity, vigilance, and helpfulness. It is part of a global team of over 375,000 professionals, fostering empowerment, innovation, and growth.
Stand up the support desk with ticket intake, triage, severity tiers, and SLA framework.
Build remote diagnostics on Cortex telemetry and coordinate field service with third-party technicians.
Own fleet uptime, MTTR, and customer enablement, hiring and leading the first support and field engineers.
We build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. We are a Series B robotics company with a deployed fleet growing from around 50 cells to several hundred, and we foster a collaborative, high-ownership culture.
Provide advanced Tier 1/2 support for incidents involving hardware, software, operating systems, networks, and enterprise applications.
Create accurate ServiceNow records, prioritize and resolve issues, and escalate complex cases or outages.
Guide less-experienced analysts and support VIP, executive, and after-hours operational needs.
DecisionPoint Corporation provides IT and professional services supporting government programs and enterprise clients. The company is an Equal Opportunity and Affirmative Action employer focused on mission-critical delivery and a collaborative culture.