Assess and validate implementation of cybersecurity controls against regulatory requirements and security frameworks.
Conduct technical compliance reviews across infrastructure, cloud, applications, and critical assets.
Manage audit evidence, compliance documentation, and remediation tracking for ongoing compliance.
MENA Consultant is a consulting firm that connects talent with opportunities in the Middle East and North Africa region. It focuses on providing expert consultants for various projects, fostering a culture of professionalism and growth.
Serve as a flexible technical resource for the Technical Account Management team.
Lead hands-on platform optimization, including configuration reviews and proactive tuning.
Document session recaps and surface patterns to drive systemic product improvements.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 5,000 enterprises trust our behavioral AI platform.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Partner with enterprise sales to conduct proof-of-values and secure technical wins with C-level and technical stakeholders.
Act as a trusted, embedded security advisor driving adoption of Immersive One and programmatic cyber resilience.
Serve as the voice of the customer to influence product innovation and support executive business reviews.
Immersive provides a cyber resilience platform that helps organizations test and improve performance of people, AI workflows, and security teams under realistic cyber pressure. Founded in 2017, the company has grown to over 300 employees globally and is trusted by 30%+ of the Fortune 100.
Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Serve as an expert on the Middle East and North Africa to improve AI models and data feeds.
Monitor feed quality, own projects, and make real-time decisions with incomplete data.
Collaborate across teams on region-specific training and AI tooling improvements.
Dataminr is an AI-powered intelligence platform that detects real-time events and threats from public data. Founded in 2009, the company serves a majority of the Fortune 50/100 and fosters a mission-driven culture focused on AI for social good.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Serve as the technical escalation point for complex support cases involving integrations, connectivity, and platform behavior.
Collaborate with Engineering, Implementation, and Support teams to drive issues from diagnosis to resolution.
Use observability and AI tools to improve documentation, reduce escalations, and enhance support efficiency.
The company builds SaaS applications and contact-center technology, focusing on customer success and operational reliability. It offers a collaborative, remote-first culture that values continuous learning and technical excellence.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Provide phone, remote, and desk-side technical support for network connectivity.
Monitor GSA infrastructure using SolarWinds and document work in ServiceNow.
Troubleshoot network systems and coordinate with onsite staff and vendors.
Empower AI provides AI solutions for federal government agencies, leveraging decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., it is recognized as a 2024 Military Friendly Employer.
Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.
NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.
Provide advanced technical support for Shure Conferencing & Collaboration solutions, troubleshooting product, software, networking, and system integration issues.
Own complex cases through resolution and act as an escalation point for advanced technical enquiries.
Deliver technical presentations, demonstrations, workshops, and product training to support customers, consultants, integrators, and partners.
Shure is a leading global manufacturer of audio equipment, known for quality, reliability, and durability, engineering microphones, headphones, wireless audio systems, and conferencing systems. Founded in 1925, the company has more than 35 regional offices and engineering hubs worldwide, with an Associate-first culture and flexible work arrangements.
Provide virtual and in-person technical demonstrations of the Armis agentless platform to prospects.
Deploy proof-of-value installations and lead technical training sessions based on POV findings.
Support marketing activities and conferences while traveling up to 40% on average across North America.
ServiceNow is the AI control tower for business reinvention, bringing AI, data, and workflows together to help 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Own and resolve complex customer issues from investigation through resolution.
Deliver advanced technical support for Curam applications and related technologies.
Act as escalation point, partnering with Development, Product Management, and Release teams.
Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.
Serve as the primary post-sales point of contact for MEA customers, driving onboarding, adoption, and measurable outcomes.
Conduct regular business reviews to assess value realization, identify expansion opportunities, and manage renewals.
Act as the voice of the customer internally, collaborate with Sales and Support, and travel up to 30% across the region.
We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. Our remote-first mission-driven team spans North America, Europe, the Middle East, and APAC and is built on authenticity, transparency, and trust.
Design realistic government scenarios in Arabic or English for Egyptian public sector contexts.
Review AI and human-generated responses for accuracy, compliance, and cultural appropriateness.
Contribute to gold-standard solutions reflecting public sector and government best practices.
LILT provides multilingual AI and human-verified services to enterprises, governments, and AI developers. It connects a global community of linguists and subject matter experts who collaborate remotely on innovative projects.
Provide first-line phone and email consultation to debug complex security and network problems.
Partner with Engineering to assist customers with testing and troubleshooting.
Document incident resolutions in the technical support database and mentor other engineers on advanced troubleshooting.
Zscaler accelerates digital transformation with a cloud security platform that protects organizations from cyberattacks and data loss. The company is the world's largest inline cloud security platform, distributed across 160+ exchanges globally, and fosters a culture of ownership, collaboration, and continuous feedback.
Execute end-to-end platform deployments across Google SecOps and Microsoft Sentinel for new customers.
Onboard log sources, configure data connectors, and validate ingestion pipelines.
Train customers on their deployed platform and document handoff notes for ongoing support.
TENEX is an AI-native, automation-first Managed Detection and Response (MDR) provider that combines cutting-edge AI with human expertise to deliver security operations. It is a fast-growing startup backed by top-tier investors, with a mission-driven and customer-obsessed culture.
Track and triage customer support tickets, interacting with customers to analyze and resolve issues.
Troubleshoot complex technical problems and collaborate with software engineers to drive product improvements.
Maintain customer satisfaction and play a crucial role in incident management response.
Check Point Software Technologies is the world's leading vendor of cyber security, providing cutting-edge technologies and services to an ever-growing customer base. The company has been recognized by Time Magazine and Newsweek, with a global team of driven, creative, and innovative people and an award-winning culture.
Process security requests, access management, and vulnerability assessments.
Identify and help mitigate security issues, misconfigurations, and vulnerabilities.
Support identity and access management and assist with incident response.
Quadcode is a fintech company delivering advanced financial products, including a trading platform offered as SaaS to other brokers. We're a global team of 500+ creative and tech-driven people with a positive and friendly atmosphere.