Source Job

US

  • Resolve advanced Tier-2 support issues across QAD ERP modules, including Order-to-Cash, Procure-to-Pay, Finance, Production, Inventory, and Reporting.
  • Provide expert guidance on ERP configuration, workflow optimization, parameter settings, and functional best practices.
  • Collaborate with clients during live issue resolution, ensuring clear communication and professional handling of high-pressure situations.

ITIL Finance

13 jobs similar to QAD ERP Support Analyst - Tier 2

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US

  • Own end-to-end sales cycle from prospecting to closure for QAD’s ERP software solutions.
  • Drive initial client engagement, uncover pain points, and establish business cases.
  • Manage relationships with executive sponsors and key stakeholders.

QAD is a PE-backed enterprise software company specializing in ERP solutions for manufacturers and distributors. It has over 30 years of manufacturing domain expertise and fosters a virtual-first, collaborative culture focused on growth, innovation, and well-being.

US

  • Provide functional and technical support to end users working within the Epicor ERP program, managing projects and deliverables.
  • Coordinate delivery of Epicor ERP implementation across regions to all Trexon business units, interacting with cross-functional teams.
  • Participate in the full project lifecycle including requirements gathering, design, development, testing, training, and go-live support.

Trexon is a dynamic and growing organization with multiple business units. The company culture values collaboration across diverse teams and continuous improvement.

US

  • Administer and optimize the COINS Construction ERP system to support payroll and HR modules.
  • Serve as liaison between business teams and IT, gather requirements, and lead system improvement projects.
  • Provide user training, documentation, and troubleshooting to ensure seamless system performance.

Miller Electric Company designs, installs, and maintains advanced electrical systems, including security, AV, wireless, and building management. With nearly 90 years of experience as an IBEW signatory contractor, we foster a team-focused culture rooted in trust, collaboration, safety, and community.

USA

  • Lead and develop support teams across multiple product lines, fostering a customer-centric culture.
  • Manage escalations, reduce ticket resolution times, and ensure timely, effective support.
  • Collaborate cross-functionally with Product, Development, Customer Success, and Professional Services.

Sylogist provides SaaS-based software solutions to the non-profit, government, and education sectors. The company is collaborative and enthusiastic, supporting over 2000 customers worldwide.

US

  • Lead high-impact client discovery sessions to uncover deep business pain points and strategic goals.
  • Deliver compelling software demonstrations and outcome-driven presentations that show tangible ROI.
  • Partner with the sales team to build custom win strategies and navigate complex technical evaluations.

QAD builds a world-class SaaS platform that connects people, processes, and data to help manufacturers solve real-world supply chain problems. With a culture focused on innovation and collaboration, the company values growth and supports a global team of smart, hard-working individuals.

Canada

  • Lead ERP implementation projects from discovery through to go-live and support.
  • Analyze and optimize business processes to improve operational efficiency.
  • Manage data migration, validation, and system integration activities.

Octane Systems transforms the fuel and gas sector with innovative ERP solutions that improve visibility and drive profitability. With over 30 years of industry expertise and an international presence across Canada, Australia, and New Zealand, they offer a collaborative, remote work environment.

  • Lead the development and governance of ERP solutions across platforms such as IFS Cloud and IFS Applications 9.
  • Ensure alignment of technical solutions with business needs through discovery meetings and peer reviews.
  • Manage solution documentation and support transition from legacy systems to new ERP platforms.

LGC is a leading global life science tools company providing mission-critical components for genomic analysis and quality assurance. The company values passion, curiosity, integrity, brilliance, and respect, and is committed to equal opportunities.

US

  • Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
  • Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
  • Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.

Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.

US Canada

  • Apply expertise in Oracle Fusion Cloud ERP Financials to deliver scalable, cloud-based financial solutions.
  • Partner with Accounting and Finance to gather requirements and translate accounting needs into system designs.
  • Lead functional design activities including configuration, module setup, testing, and production support.

Toppan Merrill is a global technology leader that simplifies regulatory disclosure and communications. They are a leading partner for financial, legal, health, and capital markets with world-class global teams.

  • Provide technical and functional support for the JD Edwards ERP system, focusing on Order Management, Hardware Tracking MDM and Technical Service Modules.
  • Lead the technical design and development of the JD Edwards ERP system for the Order Management and Invoicing modules, ensuring optimal performance, scalability, and system stability.
  • Collaborate with business stakeholders to gather and analyze technical requirements, then translate them into actionable system design and development tasks, prioritizing performance and functionality.

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. The company builds on its legacy in kidney care to elevate the dialysis experience through digital solutions and advanced services. The company believes in not only building its leadership in the kidney care space, but also offering meaningful work.

US 4w PTO 12w maternity 12w paternity

  • Serve as the primary technical point of contact for enterprise clients, providing prompt solutions and ensuring issues are resolved or escalated.
  • Educate clients and internal users on effective tool use, best practices, and new functionality to maximize adoption.
  • Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.

Aledade is a public benefit corporation that empowers independent primary care. Founded in 2014, it is now the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.

Unlimited PTO

  • Provide first-line technical support to end-users via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network connectivity issues.
  • Document and track incidents using ServiceNow, escalating complex issues as needed.

XTIUM builds IT solutions and provides a culture that empowers employees to achieve their best in a dynamic, fast-paced environment. The company is a global team of diverse professionals focused on excellence and continuous improvement, with a collaborative and accountable culture.

Brazil

  • Manage multiple concurrent client onboarding and technical integration projects, coordinating across internal and external teams.
  • Lead and execute setup of secure remote connectivity for enterprise ERP systems like SAP and Oracle.
  • Troubleshoot and resolve complex technical issues during onboarding, leveraging ERP architecture and cross-functional support.

The partner company specializes in global enterprise ERP support and client onboarding. It operates in a fast-paced, global environment with a collaborative and multicultural team.