Job Description
Responsibilities include:
- Solving difficult customer problems in alignment with SLAs.
- Taking ownership of support incidents and resolving them.
- Identifying areas to improve knowledge and AI support channels.
Requirements include:
- Communicating confidently with customers.
- Familiarity with enterprise software solutions.
- Experience in troubleshooting and problem-solving.
About Sparkrock
At Sparkrock, they help social benefit organizations reach their greatest potential through technology.