Customer Success Manager

What you'll be responsible for:

• Maintain GRR >90% and ensure renewals are forecast accurately.
• Manage a book of 20-30 enterprise accounts and onboard new customers.
• Drive adoption from basic to advanced usage like CI integration and Cloud Pods.

Experience we expect:

• 5+ years in Customer Success or account management at a SaaS company.
• 2+ years managing enterprise clients and leading renewals end to end.
• Technically curious, familiar with cloud infrastructure, CI/CD, and developer tooling.

Values we hold:

• Care, Ownership, Openness, Courage, and Excellence guide our culture.
• We prioritize empathy, autonomy, and honest feedback across the team.

Benefits:

• Fully remote, competitive salary, private medical, and 401k.
• Unlimited PTO, annual company retreat, and an inclusive workplace.