(US) Customer Success Manager - Health Plan (Great Lakes)

Strategic Partnerships:

• Own strategic partnerships with clients, acting as the primary point of contact.
• Act as a trusted advisor to our customers, driving solution adoption and aligning with operational priorities.
• Develop and deliver product utilization narratives to showcase return on investment and identify new opportunities.

Customer Success and Support:

• Proactively identify customer performance improvement opportunities, leveraging robust data.
• Maintain customer engagement levels and support customer NPS scores.
• Support churn reduction for organizations and products.

Required Experience:

• Prior health plan experience and exposure to health care organizations is required.
• Strong written and verbal communication skills.
• Strategic thinking with strong analytical skills.