Job Description
Relationship Building: Strengthen relationships with Jane's largest clinics; deepen trust and alignment through proactive outreach and consistent follow-up; thoughtful business reviews.
Customer Success: Drive retention and feature adoption by helping clinics understand and leverage Jane's capabilities; support operational and clinical goals; proactive enablement
Product Influence: Influence Jane's product direction by bringing forward clear, customer-informed insights and trends; reflect the needs of large clinics.
Process Improvement: Build and improve Strategic Accounts processes, tools, and best practices; contribute scalable foundation for growing customer segment.
Data Analysis: Identify risks and opportunities using customer health data and product signals; forecast, plan, and measure customer value; comfort working with data, product signals, and CRM tools.
About Jane
Jane is a high growth SaaS company that builds the products and tools that thousands of clinics rely on every day to run their businesses and care for their patients.