Director, Customer Advocacy

This role involves leading the development and execution of customer advocacy programs. Collaborating with sales, marketing, customer success, and product teams to align advocacy initiatives is a key aspect. The role requires driving measurable outcomes by defining and tracking key performance indicators (KPIs).

Building relationships is important as nurturing strong executive-level connections with key customers across EMEA is crucial. The role involves identifying and cultivating advocates who can support references, case studies, events, and thought leadership.

Influencing teams is a key component as you integrate the voice of the customer into GitLab's campaign. Partnering with regional stakeholders to prioritize and manage advocacy opportunities that support critical deals is necessary. Fostering a culture of continuous improvement and innovation within customer advocacy is essential.