New Customer Onboarding Manager

Onboarding and Implementation:

• Own and lead end-to-end onboarding for new Daylight customers.
• Drive technical and operational readiness, guiding customers through data validation, configuration, and integrations.
• Design, build, and refine scalable onboarding processes.

Subject Matter Expertise:

• Act as a senior subject matter expert on Daylight and multifamily revenue management concepts.
• Support internal teams with Daylight expertise, including troubleshooting and internal enablement.
• Identify recurring friction points in implementation and partner with Product/Support/CS to resolve root causes.

Project Management and Communication:

• Manage multiple complex implementations simultaneously, coordinating stakeholders.
• Set clear expectations and timelines for customers, proactively surface risks.
• Excellent communication, stakeholder management, and documentation discipline.