Customer Success Associate

Responsibilities:

• Own the end-to-end customer experience and define scalable customer success strategies to support growth.
• Establish and track KPIs, processes, and team goals aligned with business objectives.
• Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.

Requirements:

• Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
• Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
• Strong analytical and problem-solving skills with attention to detail.

Benefits:

• A remote-first, globally distributed team and flexible work environment.
• A collaborative, passionate culture driven by innovation and a love for coffee.
• The opportunity to lead a high-impact function within a fast-growing brand.