Customer Service Specialist

Responsibilities:

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships; ask probing questions to identify issues.
• Ensure accurate account maintenance and schedule delivery orders while using negotiation skills.

Qualifications:

• High School Diploma or equivalent with 1+ years of customer service experience.
• Exceptional customer service and negotiation skills; strong organizational skills with typing and data entry.
• Proficient in Microsoft Office including Excel, Word, and Access; excellent written and verbal communication.

Why You’ll Love Working Here:

• Comprehensive Health Coverage including medical, dental, vision, and accident insurance.
• Financial Wellness with 401(k) match, Employee Stock Ownership Plan, and HSA.
• Time Off & Family Support with PTO, parental leave, and tuition reimbursement.

Benefits:

• Wellness program, Employee Assistance Program, and Medicare support.
• Employee perks like referral program, discount programs, and propane savings.
• Income protection with company-provided disability and life insurance.